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Vice President Of Quality Management Service and Repair - Remote

Req ID:  4979

Working Location: MASSACHUSETTS, WESTBOROUGH; Nationwide 


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Vice President of Quality Management, Service and Repair will organize and oversee the Quality Assurance organizations, Quality Management Systems, Quality objectives, and regulatory compliance for the global Olympus Service and Repair centers. Service and Repair Quality leaders will report directly to this position. The individual in this role will be providing strategic direction and will establish a Quality strategy to improve, standardize and optimize the quality deliverables and execution of service and repair Quality and compliance objectives across all service and repair centers. The individual in this role will be responsible for managing and facilitating regulatory audits and inspections and lead execution of commitments to regulators.


The individual in this role will oversee the following service and repair locations in the US, Canada, Latin America, EMEA, Japan and Rest of the World: San Jose, Bartlett, Toronto, Mexico City, Sao Paolo, Shirakawa, Nagano, Coimbra, Southend, Paris, Tallin, Moscow, Dubai, Hamburg, Prerov, Bolton, Barcelona, China (Multiple locations) and OCAP. The following roles will report into this role directly: Executive Director, S&R Quality (Americas), Executive Director, S&R (EMEA), Executive Director, S&R (Asia), Quality Director, S&R Process Governance. This role will also oversee performance indicators, quality system effectiveness, Management Review, internal audit, QMS design, external audits, supplier management, non-conformance, CAPA and other QMS elements governing Service and Repair centers. The Vice President of Quality Management, Service and Repair will work closely with other functions such as Operations, Service/Repair, Post Market Quality, Regulatory Affairs, Medical Affairs and others to ensure that the Quality strategy and operating objectives of the Service and Repair Quality teams are designed in support of the company objectives.


Primary Responsibilities
The VP of Quality Management, Service and Repair, will focus on building and developing the following key competencies and processes:
1. Ensuring that programs to reduce product failures associated with S&R are identified, prioritized and implemented
2. Implementing programs to improve product performance through enhancement of service/repair processes.
3. Drive data driven approach to identify areas of Quality, Compliance and Customer dissatisfaction
4. Improving Efficiency of Quality organization and processes in support of Service and Repair activities
5. Create a strong link into the Design Assurance and Manufacturing organizations to ensure consistency of test methods, repair practices and acceptance methodologies
6. Change control and CAPA processes
7. Improve and maintain a customer focused Quality Mindset throughout the organization

Job Duties

* Manages and develops Quality organizations in support of Service and Repair actions.


* Builds and maintains Quality Management Systems across all Service and Repair centers.


* Ensures consistent execution of Service and Repair objectives.


* Tracks and improves Key Process Indicators for Service and Repair organizations.


* Ensures audit and inspection readiness for all Service and Repair facilities.


* Governs and ensures through execution of the Management Review for Service and Repair organization.


* Represents Quality on S&R leadership teams.


* Ensures disciplined execution of the Quality Systems requirements across each S&R location.


* Works closely with R&D and Operations groups to ensure consistency of processes for S&R.


* Drives improvement in S&R

Job Requirements



* Minimum requirements are a BA/BS degree or equivalent in a Life Science, Engineering, or Physical Science with an advanced technical degree and MBA preferred.


* Minimum of 15 to 20 years of experience in quality management or compliance function with at least 5-7 years of management experience in a global position in a regulated environment in the MedTech industry. 


* Demonstrated comprehensive expertise in the applied interpretation of worldwide regulatory standards and laws applicable to the medical device industry such as: ISO, QSR, GMP, GLP, GCP, HIPAA.  


* Demonstrated expertise in the design, implementation and measurement of quality systems and metrics.


* Since this is a Global role, the individual will be expected to schedule meetings that work for multiple time zones and well as up to 50% travel should be expected.




* Experience with durable medical equipment and experience with Service and Repair functions within Med Tech industry is strongly preferred.


* Initiative in innovative approaches to quality and compliance in a fast-paced changing business environment.


* Excellent written and oral communication and organizational, project management skills.


* Ability to continuously assess the effectiveness of functional processes and to lead progressive improvement initiatives applying principles of process excellence.  


* "Out of box" strategic thinker with strong leadership ability.


* As a change agent, motivated to improve organization and not be satisfied with status quo.


* Experienced in initiating, cultivating and embedding a cultural change in a complex and diverse Olympus organization.



We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit


Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || 

Nearest Major Market: Worcester

Job Segment: QA, Quality Assurance, Executive, VP, Service Manager, Technology, Quality, Management, Customer Service

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