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V.P., Global Complaint Management

Req ID:  7874


Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.


Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.


Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View


We deliver on our purpose and our core values by staying True to Life.

Job Description

The Vice President, Global Complaint Management is responsible for developing and implementation of business strategies to effectively manage all product complaints related to Olympus equipment on a global basis. The V.P. will manage the Olympus Global Complaint Organization and Process in all Olympus Global Locations and have Management Responsibility for the Collecting, Investigating, Reporting, and Trending product complaints for all Olympus entities. This position will be the focal point for communicating with regulators and Olympus company officers on all matters pertaining to Complaint Handling, regulatory reporting, and product performance

Job Duties

  • Ensure the proper execution of the Global Product Complaint process
  • Ensure the proper management of the Global Product Complaint organization
  • Lead the development of the Future State of the Global Complain process and organization
  • Manage the Global Complaint functions Budget and Headcount
  • Manage the relationship with IT as it relates to the collection and processing of product complaints
  • Act as global SME as it relates to all things “Product Complaint Management”
  • Lead the organization that will represent the Olympus in Regulatory (global) Body inspections as they relate to Product Complaint management
  • Act as the most responsible global executive when it comes to communicating with Regulatory Authorities as those communications relate to Product Complaint management
  • Provide data to those internal organizations that require it to meet those organizations Quality Management System requirements for Management Reviews or other ad hoc requests
  • Serve as senior member of the Global Customer Quality staff

Job Qualifications


  • Bachelor of Science in a Medical or applied science discipline (e.g., Nursing, Chemistry, Engineering)
  • Minimum 10 years leading a global organization in medical devices at the Director Level or higher.
  • Strong Interpersonal skills.
  • Ability to manage complexity, analytical, people management on a global basis.
  • Office 365.
  • Ability to travel up to 50% of time domestically and internationally

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations


We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at

The anticipated base pay range for this full-time position working at this location is $205,189.00 - $328,302.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications. 

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.


Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit


Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.


Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Quality & Regulatory Affairs (QA/RA) 

Nearest Major Market: Worcester

Job Segment: Manager, Quality Assurance, QA, Quality Manager, Engineer, Management, Technology, Quality, Engineering

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