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V.P., Global Complaint Management

Req ID:  6042

Working Location: MASSACHUSETTS, WESTBOROUGH; Nationwide 


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Vice President, Global Complaint Management is responsible for developing and implementation of business strategies to effectively manage all product complaints related to Olympus equipment on a global basis. The V.P. will manage the Olympus Global Complaint Organization and Process in all Olympus Global Locations and have Management Responsibility for the Collecting, Investigating, Reporting, and Trending product complaints for all Olympus entities.


This position will be the focal point for communicating with regulators and Olympus company officers on all matters pertaining to Complaint Handling, regulatory reporting, and product performance.

Job Duties

* Ensure the proper execution of the Global Product Complaint process


* Ensure the proper management of the Global Product Complaint organization


* Lead the development of the Future State of the Global Complain process and organization


* Manage the Global Complaint functions Budget and Headcount


* Manage the relationship with IT as it relates to the collection and processing of product complaints


* Act as global SME as it relates to all things “Product Complaint Management”


* Lead the organization that will represent the Olympus in Regulatory (global) Body inspections as they relate to Product Complaint management


* Act as the most responsible global executive when it comes to communicating with Regulatory Authorities as those communications relate to Product Complaint management


* Provide data to those internal organizations that require it to meet those organizations Quality Management System requirements for Management Reviews or other ad hoc requests


* Serve as senior member of the Global Customer Quality staff

Job Requirements



* Bachelor of Science in a Medical or applied science discipline (e.g., Nursing, Chemistry, Engineering).


* Minimum 10 years leading a global organization in medical devices at the Director Level or higher.


* Ability to travel up to 50% of time domestically and internationally.


* Ability to manage a complex global medical device organization.


* Ability to manage a complex global budget.


* Ability to communicate with regulatory agencies.


* Ability to manage internal relationships.


* Ability to develop and manage a Global Complaint Strategy.


* Ability to work well with Corporate Quality Team.


* Ability to effectively communicate with regulators (e.g., FDA).




* Strong Interpersonal Skills.


* Ability to manage complexity, analytical, people management on a global basis


* Familiar with Office 365


** The anticipated compensation range for this position is $193,000 to $309,000 USD annually and the compensation offered will depend on the candidate’s qualifications.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit


Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || 

Nearest Major Market: Worcester

Job Segment: QA, Quality Assurance, Manager, Engineer, Quality Manager, Technology, Quality, Management, Engineering

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