Technical Implementation Engineer

Req ID: 10005

Working Location: NATIONWIDE

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Technical Implementation Engineer is a key member of the ESE Digital Enablement team, responsible for guiding new customer implementations of Ecosystem software. This role requires strong project management skills to coordinate various tasks such as gathering technical requirements, creating project plans, sticking to schedules, organizing training sessions, and ensuring smooth handoffs to support teams.

The Technical Implementation Engineer will work closely with cross-functional teams including engineering, product management, customer support, and quality assurance. Their focus will be on fostering effective communication and collaboration to keep everyone aligned and moving towards project goals.

In addition to internal coordination, the Technical Implementation Engineer will also serve as a point of contact for external stakeholders, ensuring clear communication and understanding of expectations.

Job Duties

Serve as project lead on Implementation of Olympus software into Hospitals.
Main point of customer contacts post-sales.
Create project timelines using department wide templates, customizing as needed per customer/project.
Organize customer and internal documentation.
Assist customers in project discovery phase, gathering technical requirements and limitations, including networking review, architecture review, etc.
Organize proper resources for all contributing parties on all sides (Olympus, customer, 3rd party).
Conducts weekly project status meeting, ensuring detailed meeting notes are captured and shared out to all contributing parties.
Works with Hospital IT and in country Olympus resources to schedule and complete installations, including prework and on site installations.
Ensures customers are trained properly and fully leading up to project GO LIVE Transition projects over to support team seamlessly Olympus Contributor.
Supports customer success team to ensure customer expectations are met.
Assists with updating project templates and SOPs as software product evolves.
Shares project statuses with internal stakeholders, ensuring company is always driving forward.
Evaluates ongoing customer needs.
Oversight and standardization, and implementation of best practices.

Job Qualifications

Required:

Bachelor’s degree in business management, project management or related discipline (or equivalent experience).
Minimum of 5 years of experience in the project management field, specifically in software implementations.
Project Management background, including contract understanding, project schedule creation (in Smartsheet or similar software), meeting leadership, meticulous note taking, strong attention to detail.
Proven ability to solve problems creatively.
Strong multi-tasking skillsStrong leadership skills.
High degree of organization and management skills.
Ability to interact with sales, service, support and all levels of leadership globally.
Demonstrated ability to work well under pressure.
Strong customer service skills and the ability to deal with difficult customer situations.
Ability to communicate effectively, both orally and in writing.
Ability to analyse customer problems and provide solutions.
Ability to work flexible hours as required.
Proven track record of the ability to motivate and develop customer relationships.
Exceptional problem-solving and analytical skills, with the ability to handle complex issues.
Excellent communication and interpersonal skills, capable of engaging with customers and internal stakeholders at various levels.
Familiarity with software development processes, agile methodologies, and QA practices.
Demonstrated ability to work under pressure and manage multiple escalated cases concurrently.
Proven experience in software support, technical support, or escalation management in a global context.
Understanding of IT Service Management (ITSM) principles and practices.
Experience with customer relationship management (CRM) systems and support. ticketing tools.
Travel up to 50% of the time.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position working at this location is $106,374.00 - $148,923.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Marketing

Nearest Major Market: Worcester
Job Segment: CRM, QA, Quality Assurance, Project Manager, Implementation Manager, Technology, Quality

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