Business Process Analyst (Hybrid)

Job Description

This is an exciting opportunity for someone looking to bridge the collaboration between the Global Project Management Office (gPMO) and Information Technology (IT) teams for the management of the medical Global Project & Portfolio Management (PPM) Tool for the medical device portfolio. The Business Process Analyst will be responsible for executing the PMO Enablement strategy to ensure end stakeholders can seamlessly utilize the tool for daily activities and for business leaders to make agile decisions with real-time data. This position will report to the Global Business Analysis Manager and participate as an active member on the PPM business core team helping to brainstorm possible solutions with stakeholders, create a change impact assessment, and communicate business requirements to IT. This includes collaboration across various functions (PMO, Finance, Strategy & Portfolio Management, R&D, IT etc.) to harmonize requirements as best as possible. The Business Process Analyst will also be responsible for PowerBI reporting development, implementation, training, and maintenance for reports that require minimal IT assistance. Additionally, this role will help train PPM core team members, System Analysts, business users (project managers, portfolio managers, resource managers, rPMOs, Strategy, Finance, executive leadership), etc. on new and/or modified system features as appropriate. The candidate must have excellent attention to detail and team management skills in order to communicate progress on deliverables. The Business Process Analyst will support PPM stakeholders leverage the PPM Tool to achieve dynamic project & portfolio management as well as guide the rPMOs and PEOs to plan projects and improve project execution. This includes but is not limited to data accuracy validation, system user support, training and education, and training center maintenance. 

Job Duties

• Partner for PPM business core team members to assess, propose, and implement features to sustain the tool based on business needs.
• Able to effectively facilitate harmonization and trade off discussions. 
• Execute cascaded PMO Enablement strategy to ensure that input and output tools are designed to assist analysts to quickly audit PPM data for accuracy and completeness in order for business leaders to make agile business decisions.
• Savvy understanding in front-end and back-end development to collaborate with business team and IT stakeholders to help determine and vet the best possible solution for the end customer.
• Assess change requests and outlines change impact assessment (i.e. feature implementation benefit, overlap of existing features, linkage to other elements, data logic, risks) for manager review.  
• Execute prioritized demand pipeline based on fiscal year goals/objectives, PPM business core team requests, and ad hoc issues that require action. 
• Collaborates with IT to confirm/test requirements before requesting business team review. 
• Report progress on deliverables and requests to core team and manager. 
• Establishes a strong working relationship with IT and business leads of other PPM systems in Olympus. 
• Responsible for PowerBI reporting development, implementation, training and maintenance for reports that require minimal IT assistance. 
• Business and process owner of Roles and Security (RLS Definition/ Maintenance) to ensure there are no usability issues for end stakeholders and compliance with data privacy standards. 
• Create process documentation (written business requirements to Olympus IT) based on customer needs to ensure requirements are clear and describe what should happen, when, and why in detail.
• Support training content development for new and existing use cases as well as onboarding materials. 
• Required to help maintain the current PPM Training Portal to ensure it remains updated with the implementation of new features.
• Responsible for training core team on new implementations as well as System Analysts. 
• Assist with Quest ticketing system triage and define ways to improve the user experience.
• Performs all other duties as assigned.

Job Qualifications

Required:

• Bachelor’s degree in Engineering, Business, Computer Science, IT, Economics, Marketing, or similar relevant field.  
• Master's Degree in Business Administration, Technology Management, Information Systems or relevant field preferred.
• Minimum of 2 years' experience in project management, portfolio management, resource management, analytics, corporate strategy, enterprise application implementation, or related field preferred.  
• Must have experience in using and/or implementing/maintaining a project & portfolio management tool.
• Medical device, pharma/biotech, life science, or similar regulated industry experience is a plus. 
• Experience in working in a matrix organization with great collaboration skills in a multicultural or international environment.
• Experience in using and/or implementing a PPM Tool such as Microsoft Project Web App, MS Project Online, Clarity, Primavera, Planview PPM, etc.
• Certification in Project Management Methodology (PMP, PMBOK, Agile, etc.) a plus.
• Advanced mastery of Microsoft Office (Excel, MS Project, PowerBI, PowerApps, Teams, SharePoint).
• Ability to travel domestically and/or internationally up to 10%. 

Preferred:

• Delivers customer-centric solutions by gaining insights into customer needs.
• Excellent analytical and complex problem-solving skills with proven expertise to deal constructively with problems that do not have clear solutions or outcomes.
• Keeps up with current and possible future policies, practices, and trends in the organization to incorporate business insight into PPM team management.
• Able to effectively communicate technical process and terms to non-technical customers. 
• Researches the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.