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National Sales Applications Representative

Req ID:  2726

Working Location: MASSACHUSETTS, WALTHAM 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Sales Applications Americas representative is responsible for leveraging strong sales, product,and application knowledge to the Olympus microscopy sales team in the Americas. Primary focus will be in the United States but you will also support Canada and Latin America. If working with a dynamic team of sales professionals and traveling throughout the Americas sounds appealing, this job is for you!

 

The incumbent will be part of a team that consists of proven microscope sales professionals with strong track records of success. He/she will focus on the Olympus Scientific Solutions Group (SSG) Life Science product line with specific product responsibilities that may include microscopes, CCD based imaging systems and software, and confocal/multi-photon microscopes. In addition, the incumbent will be responsible for achieving financial targets for their assigned product line.

Job Duties

* Maintain departmental KPI performance by:
   - Maintain a minimum of 98% error free cases
   - Maintain or exceed individual KPI performance in line with company and departmental goals


*Provides accurate and timely delivery of the following to customers or internal staff associated to either service or sales workstreams. This would include but not be limited to:
   - Order management, including;
   - Price inquiries
   - Order acknowledgement
   - Quote application and completeness
   - Management of discontinuation items
   - Order pricing maintenance
   - Order status inquiry
   - Recall/Complaint processing

 

* Accurate logging of all customer related information and inquiries in associated ERP and Customer Service database according to the outlined process.


* Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests. 


* Timely response of telephone, fax and/or email inquiries and effectively assist external and internal customers with their individual requests.


* Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.


* All other tasks and requests necessary to assist the Customer Service Team.


Perform other related duties and/or work as assigned.

Job Requirements

REQUIRED QUALIFICATIONS

 

Bachelor's degree in natural, physical, or optical sciences required.

 

* Microscopy imaging experience required, specifically in optics, fluorescence, live cell applications, or clinical imaging experience.

 

* Travel regularly within a given territory. Significant travel - 50% or more

 

PREFERRED QUALIFICATIONS

 

PHD in the life sciences preferred.

 

* Minimum of 2 years’ experience in high end capital equipment sales preferred.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham || 


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Sales Rep, Developer, ERP, Database, Sales, Technology

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