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Customer Support Representative I

Req ID:  2869

Working Location: MASSACHUSETTS, WALTHAM 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Customer Support Reps maintain excellent customer service relationships with our customers, sales force and internal departments. The role is responsible to act as the voice for the customers to determine how Olympus can best satisfy their needs.

Job Duties

* Work with all levels of customers to assist with their request for Olympus products.

 

* Provide professional phone support to our customers and outside Sales Reps.

 

* Process transactions including sales orders with a very high accuracy rate.

 

* Able to create RMA’s with assistance on how to determine disposition.

 

* Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.

 

* Work on process improvements to provide better service to our customers and streamline our work flow.

 

* Work on special projects as necessary.

 

* May provide Back-up for Receptionist.

 

* Maintain Customer Database, including processing leads and updating customer records.

 

* Verify accuracy of all orders to ensure all information entered is correctly. 

 

* Show an understanding of the complete order process.

 

* Help the department meet continuous improvement goals through 5S.

Job Requirements

REQUIRED QUALIFICATIONS

 

Four year college degree in a business or other discipline preferred, or equivalent customer service experience required. 

 

* High school diploma or GED equivalent required.

 

PREFERRED QUALIFICATIONS

 

Experience in a business environment.

 

* Superior customer service and phone skills.

 

* Ability to multitask and prioritize.

 

* Strong knowledge of Microsoft Outlook Applications.

 

* Computer knowledge with databases.

 

* Typing 45+ WPM.

 

* Strong attention to detail.

 

* Superior Data entry and accuracy skills.

 

* Positive outlook with the ability to promote teamwork and good working relations.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham || 


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Customer Service Representative, Outside Sales, Database, Sales Support, Customer Service, Sales, Technology

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