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Medical Endoscopy Support Specialist

Req ID:  2180

Working Location: Washington, Tacoma 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The primary responsibility will be to obtain core Olympus product, service and operational knowledge during their initial training period. They will be required to successfully complete designated customer service training to develop essential customer relationship building skills to provide customer endoscopy support activities, successfully attend and complete a structured training curriculum which will include classroom instruction and hands on equipment practice and evaluation. The Endoscopy Support Specialist l will also learn and implement repair service strategies within a discreet territory that will provide customer assistance in reducing service contract costs, support service contract renewals and create opportunities to increase repair service market share. This position will provide an operational core competence of technical and presentation skills to drive Olympus service business objectives. It will provide endoscopy support service that will strengthen the Olympus brand through building strong customer relationships.

Job Duties

* Under close supervision acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction.

 

* Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary.


* Mentored and monitored to meet customer service needs, to provide solutions for endoscopy equipment service problems, to assist customers toward the goal of repair reduction, and to demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction.


* Trained to secure and grow Olympus service repair business through the promotion equipment.

 

* Support service contract business by performing precontract inspections, performing scope audits and approaching non contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment.


* Training and mentoring focused on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage.

 

* Receive and comprehend core knowledge to conduct in service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance.


* Learn to establish and maintain customer rapport with key decision makers (i.e. Bio med, Nurse Manager, Materials Manager, Physicians, etc.) and gain experience to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business.

 

* Develop the knowledge and skills required to produce the highest levels of customer engagement and service support.

 

* Required to become familiar with endoscopy equipment applications and products through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self study programs.

 

* Develop skills to assist over consuming contract customers to improve equipment utilization and reduce repair costs through an asset management focused approach enhancing the performance and value of their Olympus endoscopy equipment.


* Maintain all assigned assets including, but not limited to, laptop computer, mobile device(s), demo equipment, etc.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Bachelor’s degree or equivalent knowledge and or clinical position 

 

* Minimum of 1 year employment in Sales and or Service.
 

 * Previous field based work history.
 
* Experience and competency with technical equipment and or devices.

 

* Must meet the eligibility requirements to operate a company vehicle as outlined in the OCA Fleet Program.

 

* Must hold a valid U.S. Driver’s License at all times that is not revoked or suspended in any state, province or other jurisdiction.
 

* Work flexible hours.

 

* Able to travel with overnight stays via automobile, or air to meet customer needs, or as requested by management.

 

PREFERRED QUALIFICATIONS:

 

* High level of personal organization High level of customer interaction and customer service support Excellent presentation and interpersonal skills (including public speaking).
 

* Technology literate (i.e., Microsoft Office, Excel, Word, PowerPoint, iPhone iPad). 

 

* Proficient in providing distinctive customer service to exceed customer satisfaction.
 

 

* Strong communication skills, both written and verbal.
 

 

* Demonstrated decision making ability and resolution management.
 

 

* Ability to perform under pressure and effectively communicate solutions to customers.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Washington (US-WA) || Tacoma || 

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Nearest Major Market: Tacoma

Job Segment: Field Service, Manufacturing, Customer Service

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