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Project Leader, Service and Repair Production Control

Req ID:  3113


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

This position will serve as project leader for repair process optimization. Manage and support technical and non-technical standardization initiatives of OCA repair centres, service providers and distributors for improvements in overall operational and technical performance. Track, communicate, coordinate, train, implement and maintain repair product and system introductions as required to all affected business units and end-users. Apply both technology and business knowledge to meet project goals and objectives.  In addition, to assure the highest quality of customer service, this position will provide consultative services and technical assistance associated with delivering service and repair activities in a manner that exceeds customer expectations.  The individual in this role will act as a liaison between the production operations and related groups such as Market Quality, Quality, IT, or warehousing and be responsible for building effective relationships through cohesive Repair system and process interactions.

Job Duties

* Serve as project lead to a team of stakeholders to evaluate operational and technical repair and service performance of OCA service centers to ensure compliance with established Olympus standards, processes, and policies. Interpret, implement and audit to ensure compliance with Technical Service Global Guidelines during OMSC Quality Review.  


* Execute action plan in conjunction with the management of each facility and supporting departments to address variances by utilizing PDCA methodology.


* Support multiple projects involving the design, development, and implementation of complex new and existing technical as well as non-technical processes.


* Confer with cross functional departments to discuss and define business needs and potential solutions based on information technology and/or repair and service solutions  


* Lead or assist with development of project plan and budget to include estimated project milestones and time allotments. Estimate and allocate project resources, as necessary.  Assign work appropriately to more junior level staff members.  Review and evaluate completed work.  


* Collaborate in the development of a clear set of program or process performance specifications to meet project objectives and targets.  


* Lead, participate, monitor and improve the implementation process for serviceability of new products and repairs. Measure, analyse,  and implement repair flows and repair processes to maximize utilization of resources and optimise turnaround time.


* Ensure implemented processes and/or solutions are well documented via appropriate SOP/WI.  


* Maintain close involvement with repair operations by reviewing transaction records to properly address and advise business on customer complaints and recommend process improvements to engineering and repair production management.


* Listen to and analyse customer issues, investigating the problems and providing strategic solutions to assure the highest value and ROI to business.


* Participate, organize, or lead meetings as required (to include cross functional team meetings) to communicate repair escalations and mitigation.


* Make appropriate judgement decisions regarding price adjustments, repair, and factory warranties.


* Perform other essential duties as assigned, including special projects as directed by manager.

Job Requirements


* Bachelors or equivalent experience required. Preferred areas of concentration include, business management, data analysis, and accounting and/or information systems or computer science.


* Working knowledge of Data Sweep, SAP and Agile, Oracle.


* Working knowledge of technical & non-technical repair and service processes and systems.


* Working knowledge of software, equipment & repair validation, and verification.


* Working knowledge of Microsoft office suite.


* Minimum 3 years applications and systems development and implementation experience


* Minimum 3-year data modeling/ data analysis experience.


* Minimum 5 years experience of professional and technical knowledge in the medical device industry.



* Project management planning, scheduling & tracking skills


* Ability to multi-task, prioritise effort based on business objectives and build lasting processes to accomplish ongoing tasks.


* Strong statistical, analytical and decision-making skills.


* Experience in coordinating activities among departments or groups and presentation skills to permit communication to large groups as appropriate.


* Excellent interpersonal and teamwork skills.


* Able to work effectively with minimal supervision to objective results-oriented agendas.


* Strong knowledge of development methodologies with problem solving skills.


* Must possess a high degree of personal organization and excellent communication skills, both written and verbal.



* The anticipated compensation range for this position is $86,000 to $117,000 USD annually and the compensation offered will depend on the candidate’s qualifications.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit

Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || California (US-CA) || San Jose || 

Job Segment: Project Manager, Industrial, Information Systems, Computer Science, Technology, Manufacturing, Customer Service

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