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Field Service Manager

Req ID:  5919



Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Field Service manager is responsible for managing a team of Field Service Engineers and Trainers in order to meet or exceeding revenue targets.  This position is responsible for the overall service level, support and repair of OAI products within an assigned geographical area. Additionally, they are responsible for the coordination and continuous development of Olympus resources to drive the highest levels of customer satisfaction.

Job Duties

* Identify and create Area Strategies that achieve service objectives and adjust as needed to meet business objectives.


* Routinely analyze trends and key issues that impact business results.

* Create objectives, strategies, and tactics for overcoming key issues.

* Utilize systems to track progress of strategy implementation.

* Provide leadership and direction for assigned Field Service Engineers (FSEs) to consistently meet or exceed performance objectives.

* Communicate a vision for the Service Organization that the area team members will strive to attain.

* Provide continuous job expectations, development opportunities and improvement in FSE performance to produce the highest levels of customer satisfaction:

* Train and coach all FSEs in knowledge and skills required for continuous improvement.

* Make routine field visits with each FSE as required.


* Monitor progress, recognize improvement and establish new priorities.

* Utilize Training Department and Field Service Trainers to support area training needs.

* Provide accurate feedback and recognition to area FSE's on their progress toward meeting job expectations.

* Routinely assess FSE trends of performance versus job expectations and establish objectives, methods and measures for improvement.

* Analyze utilization and other productivity reports to optimize individual and team performance.

* Identify individual performance in relation to team performance and department standards.

* Maintain area service records relating to overall performance.


* Ensure consistent quality standards within area and coordinated nationally.

* Coordinate with Sales Management to achieve customer service objectives.

* Manage overall dispatch activities to maximize efficiency.

Job Requirements



* Minimum of Bachelors Degree in Electrical Electronic Bio Medical or Computer Science from an accredited college or university OR Associates Degree in the above disciplines with a minimum of five (5) years work experience in a Medical or Electronics related field.


* Experience in Field Service and or Sales Support.


* Successful completion of A+ certification Netware Administration and Network Certification.


* Must possess or be able to obtain a suitable vehicle that is less than seven (7) years old has available Cargo Volume of at least 18.6 cubic feet and otherwise meets the requirements as outlined in the Olympus Vehicle Reimbursement Program.


* Valid driver's license.


* In addition to the above qualifications the candidate must agree to: Cooperate and participate as and effective team member in creating a positive working environment. Demonstrate positive OAI corporate citizenship. Ensure professional and timely communication with customers and sales reps in accordance with established Customer service protocols.


* Recognize and adhere to established company and department policies and protocol including but not limited to: Appropriate dress. Appropriate behavior. Work station. Electronic communication. FTO policy. Receptive to positive and constructive feedback as provided by OAI Management. 




* Solid working knowledge of electronics personal computer hardware software and LAN (Novell and Microsoft) technology.


* Strong communication skills (written and verbal).


* Technical writing skills.


* Business management skills.


* Presentation skills.


** The anticipated compensation range for this position is $120,000 to $168,000 USD annually and the compensation offered will depend on the candidate’s qualifications.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit


Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || California (US-CA) || San Jose || 

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Maintenance, CSR, Service Manager, Computer Science, Technical Writer, Manufacturing, Management, Customer Service, Technology

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