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Complaint Data Analyst

Req ID:  1370

Working Location: CALIFORNIA, SAN JOSE; MASSACHUSETTS, SOUTHBOROUGH; PENNSYLVANIA, CENTER VALLEY 

 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for collecting, analysing and reporting complaint data for the purposes of monitoring the health of the complaint process system,   The Complaint Data Analyst has responsibility for summarizing the results of data analyses in written reports,  performs quantitative analyses on collected data, making recommendations, and performing follow-up enquiries/work to ensure the robustness, completeness and health of the complaint processing system.  

Job Duties

* Responsible for authoring monthly updates, report outs of metrics.

 

* Utilize full understanding of data analytics to independently develop and initiate complex reports or queries daily using report generation programs 

 

* Work with Reporting Team to create dashboards for tracking metrics and performance and report out with visualization. 

 

* Responsible for presentations with data charts for Management report out

 

* Responsible for creating guidelines and maintaining guideline document for data monitoring activities

 

* Develops and maintains documentation of data definitions, sources, and relationships.

 

* Develops and maintains entity relationship diagrams (ERDs), data dictionaries, and other documentation describing what/how/where/why data is stored and how to access the data.

 

* Interprets data, performs quantitative analyses, and makes recommendations to Market Quality Management regarding findings, data collection and quality issues, and follow-up enquiries/work.

 

* Summarizes results of data analyses in written reports and oral presentations to Management, as required.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Requires a Bachelor's Degree or an Associate’s Degree (with additional work experience) in an Engineering or Scientific Technology.

 

* Minimum of 3 years’ experience in Medical Device Quality Compliance in the medical device industry

 

PREFERRED QUALIFICATIONS:

 

* Possess a high degree of self reliance, initiative, and analytical skills.  

 

* Proficient in data analytic and visualization tools.  

 

* Demonstrated excellent written and oral communications.  


* Must have working knowledge of FDA medical device regulations desirable.  

 

* Knowledge of  Microsoft Office and PowerBI.
 

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
 

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || California (US-CA) || San Jose || 


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Database, Engineer, Quality Manager, QA, Quality Assurance, Technology, Engineering, Quality

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