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Field Service Specialist

Req ID:  2394

Working Location: QUEBEC, QUEBEC CITY 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

Under minimum daily supervision, the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc.

Job Duties

* Work closely with customers, local sales representative and other field support personnel to provide the highest level of customer support and satisfaction.
 

* Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required.


* Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and on going issues. (i.e. installations, upgrades, persistent problems)
 

* Escalate support issues to management when customer satisfaction is jeopardized.
 

* Maintain accurate records to reflect the support and repair history of equipment serviced or repaired.
 

* Maintain all assigned assets; including laptop computer, cell phone, tablet, tools and repair parts.
 

* Control parts inventory and manage inventory, replenish spare parts kit as needed.
 

* Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner.
 

* Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities.
 

* Meet all assigned targets and goals set by Corporate and Regional Teams.
 

* Display knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures.
 

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Associate’s degree in Electrical, Electronics, or Bio Medical Engineering, or Computer Science from an accredited college or university (or equivalent knowledge), required.

 

*  Minimum 1 year as a Field Service Engineer, or equivalent experience, AV experience is an asset.

 

* Bilingual (French and English) required.

 

* Ability to operate moving vehicles.

 

***Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to these risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine.
 

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is a global technology leader, crafting innovative optical and digital solutions in medical technologies; life sciences; industrial solutions; and cameras and audio products. Throughout our 100-year history, Olympus has focused on being true to society and making people’s lives healthier, safer and more fulfilling. 

Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON,  OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada.com and truetolife.com.
 

Olympus…True To You. True To Society. True To LIFE.

 

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.  EOE Minorities/Females/Veterans/Disabled

 

Posting Notes: || Canada (CA) || Quebec (CA-QC) || Montreal || 


Job Segment: Maintenance, Engineer, Electrical, Computer Science, Biomedical Engineering, Manufacturing, Engineering, Technology

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