Director, IT Solution Owner CRM & CPQ, Global

Job Description

The Principal Solution Owner – CRM & CPQ is a senior IT leadership role accountable for the strategy, architecture, delivery, and operational excellence of global CRM and CPQ platforms supporting Sales execution, pipeline management, territory management, and revenue processes.

This role serves as the IT solution owner for the Salesforce (SFDC) and CPQ ecosystem, accountable for maximizing business value through standardized, scalable, and simplified Sales technology capabilities that are secure, resilient, and aligned with enterprise IT architecture and governance.

Operating in close alignment with Business Relationship Managers (BRMs), the Director focuses on shaping coherent, value‑driven platform capabilities that support Sales and Revenue strategies, emphasizing reuse, global consistency, and reduction of complexity over bespoke or fragmented solutions. The role continuously evaluates how CRM and CPQ investments can improve sales effectiveness, reduce operational friction, and increase return on technology investment.

While BRMs serve as the primary day‑to‑day interface to the business, this position maintains direct, outcome‑focused engagement with senior Sales, Commercial, and Revenue executives to align on strategic priorities, value realization, and long‑term platform direction. The role provides executive‑level insight into technology trade‑offs, investment options, and roadmap implications, ensuring that Sales technology decisions support enterprise objectives.

The position drives global standardization and architectural coherence, leads distributed IT teams and strategic partners, governs system integrators and vendors, and plays a key role in prioritizing investments that deliver measurable business outcomes, while reducing technical debt and long‑term total cost of ownership.

All activities are carried out in accordance with the Olympus Core Values: agility, empathy, long-term view, unity, and integrity. Olympus is an equal opportunity employer committed to diversity, inclusion, and equity.

Job Duties

• Define and own the global IT solution strategy and multi‑year roadmap for CRM and CPQ platforms, aligned with enterprise IT, architecture, data, and security strategies, with a clear focus on value realization, standardization, and simplification.
• Maintain end‑to‑end IT accountability for the Salesforce CRM and CPQ product landscape, including Sales Cloud, pipeline and forecast management, territory and quota management, and CPQ capabilities, including functional design, technical build and configuration
• Own non‑functional product outcomes for CRM and CPQ (performance, scalability, availability, security, and supportability), ensuring these requirements are embedded into platform evolution and delivered through the SFDC Platform Team’s technical implementation.
• Drive long‑term product sustainability and business value by actively managing technical debt, prioritizing reuse and simplification, and guiding platform evolution to enable Sales innovation without increasing complexity or total cost of ownership.
• Ensure CRM and CPQ solutions comply with enterprise architecture principles, integration standards, and data governance models.
• Own and govern integrations between Salesforce/CPQ and ERP, Finance, Product, Customer Master, Identity, and Analytics platforms.
• Partner with Enterprise Architecture and Data teams to ensure accurate, auditable, and governed revenue data flows.
• Drive standard global data models while enabling controlled regional or regulatory variations.
• Act as the single IT point of accountability for Sales and CPQ technology.
• Translate business demand into architecturally sound, cost-effective IT solutions.
• Challenge business requirements constructively to ensure alignment with IT standards, risk posture, and long-term platform health.
• Provide transparency on IT constraints, dependencies, and trade-offs to support executive decision-making.
• Provide IT governance and oversight for all CRM and CPQ initiatives across global regions.
• Ensure consistent application of design standards across programs, releases, and enhancements.
• Operate CRM and CPQ as enterprise IT products, establishing clear ownership, outcome driven‑ roadmaps, and prioritization aligned to business value and platform health.
• Lead Product Owners and delivery teams to ensure backlogs balance new features with platform stability, compliance, and operational needs.
• Accountable for the stability, performance, and availability of CRM and CPQ platforms, ensuring they operate as intended for Sales and revenue processes.
• Oversee incident, problem, and change management, executed by Application Support and IT Service teams, ensuring timely resolution and continuous improvement.
• Ensure business continuity and disaster recovery capabilities are defined, tested, and maintained for revenue critical‑ CRM and CPQ systems.
• Govern system integrators and managed service providers against SLAs and IT quality standards, ensuring service outcomes meet platform expectations.
• Lead and develop a global IT organization of CRM and CPQ solution owners, architects, and technical leads.
• Set expectations for engineering discipline, documentation, testing, and operational ownership.
• Build internal IT capability in Salesforce, CPQ, and revenue technology architecture.
• Foster a culture of accountability, collaboration, and continuous improvement within IT and partner teams.

Job Qualifications

 Education

• Bachelor’s degree in Business, Computer Science, Engineering or equivalent experience.
• Agile certification preferred but not mandatory.
• Minimum of 12–15 years in enterprise IT roles with increasing responsibility.
• Minimum of 5 years in senior IT leadership positions owning global, business-critical platforms.
• Proven experience leading Salesforce and CPQ platforms in complex, multi-region environments.
• Strong background integrating CRM/CPQ with ERP, Finance, and Analytics systems.
• Demonstrated experience in IT governance, architecture, security, and operations.
• Experience leading global teams and managing external vendors and system integrators.
• Experience collaborating with Product Owners, Program Managers, Analysts, Engineers, and QA resources.
• Strong business and technical acumen.
• Excellent communication and facilitation skills.
• Detail-oriented, structured, and decisive.