Credit & Collections Analyst - OCI (Bilingual Preferred)

Req ID: 9633

Working Location: ONTARIO, RICHMOND HILL

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

Job Description

The Credit & Collections Analyst works with minimum supervision to enforce established credit and collection policies and procedures. Responsible for supporting the Billing function to help ensure accurate and timely invoices are issued to customers. The Credit & Collections Analyst will manage order releases and will work out prepayment arrangements if necessary. Maintains control over the risk of losses in accounts receivable, reviewing and recommending terms and limits for existing customers, and following-up with or otherwise taking appropriate measures to ensure that past due customer balances are paid. The Credit & Collections Analyst will develop and maintain strong relationships with internal and external customers and resolve issues in a timely manner.

Job Duties

Responsible for managing all aspects of credit and collections for customer accounts.
Maintain customer master data in financial system.
Process new customer account requests.
Receive and process new customer applications for credit. Work with Commercial Operations and sales representatives to collect completed credit applications and request additional information when necessary.
Communicate directly with customers and sales representatives when necessary to advise on credit decisions, negotiate prepayments and payment terms.
Accurately follow invoicing instructions as per requirements noted on sales orders and purchase orders
Generate Credit/Debit Memo requests.
Submit invoices online through customer’s billing websites as required.
Contact clients by phone and email to secure timely payment of open invoices and resolve payment disputes.
Develop and maintain strong relationships with payables contacts in each customer to help encourage timely payments. Research and resolve issues associated with collection, lost payments, and customer accounts. Coordinate resolution efforts to ensure timely collection of cash.
Charge customer credit cards.
Maintain well-organized customer files and collection notes.
Achieve assigned targets for cash receipts and reduction of past dues.
Reconcile receivable detail to general ledger accounts for all customers.
In conjunction with other credit analysts, monitor A/R reports for both lease and trade receivables and initiate the assignment of risk percentages to the monthly allowance for doubtful accounts analysis to be further reviewed by management.
Monitor group email boxes and coordinate with team members to ensure prompt resolution of requests.
Work closely with Finance, Commercial Operations and Service to research and resolve inquiries.
Provide excellent customer service to external and internal contacts.
All Other Essential Duties as directed.

Job Qualifications

Required:

Undergraduate degree (Finance, Business preferred) preferred or equivalent knowledge.
Minimum of 1-3 years of experience in Finance or Accounting field preferred.
Bilingual in French/English preferred.
Ability to navigate and research via the internet.
Familiarity with sales and use tax regulations is desirable.
Excellent computer skills including email, Microsoft Word and Excel.
Previous experience working with a major ERP / CRM application.

Preferred:

Strong customer service, negotiation, and analytical skills.
Requires excellent communication skills, both written and oral.
Must be detail-oriented, take initiative and work independently in a fast-paced environment.
Ability to organize, prioritize and multi-task is a must.
Great team attitude and work ethic required.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus
Comprehensive medical benefits and pension plan
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Finance & Procurement

Job Segment: CRM, ERP, Technology

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