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Sales Operations Specialist

Req ID:  637

Working Location: WASHINGTON, REDMOND 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Sales Operations Specialist is the primary point of contact for U.S. customers, Affiliates and the Olympus sales team, and is responsible for the accurate and timely processing of product orders and billable procedure information. The Customer Service Representative works collaboratively across the organization to ensure a superior customer service experience for both internal and external customers.

Job Duties

In a typical day, you will:

 

* Initiates and coordinates all U.S. and Olympus Affiliate product shipments, enters order information in SAP in an accurate and timely manner, audits product shipments.

 

* Coordinates with Account Acquisition Specialist to ensure customer accounts are qualified and that established procedures are followed to enable product shipment.

 

* Develops and maintains customer contacts and relationships, coordinates all customer-related activities including fielding questions, problem-solving, communicating status updates on shipments, contracts, literature, and other support materials.

 

* Provides ongoing training and support to field representatives and customers for order placement, accurate/timely submission of procedure documentation, and product return.

 

* Documents and communicates issues to relevant stakeholders, identifies and implements solutions to improve processes and communication.

 

* Supports revenue recognition efforts by working with field representatives and finance to reconcile missing information and obtain billable POs

 

* Reviews shipping and product utilization documents received from customers and sales team for completeness.

 

* Gains resolution/clarification on various issues and ensures completion of required documentation by conducting research and proactively communicating with sales, customers, material handler and finance.  

 

* Enters product usage into SAP to enable invoicing, notifies Quality for documented product issues.

 

* Actively maintains records, enters data in CRM, and provides reports required for compliance, pulling data from various sources.

 

* Coordinates with the material handler to maintain the “open order report” to provide up-to-date outstanding product/procedure/documentation information to the field and internal stakeholders.

 

* Provides support for sales operations and marketing projects, as assigned.

 

* Provides back-up support for Account Acquisition Specialist.

 

* Perform other duties and assignments as required and assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

* Minimum of High School Diploma or equivalent required.

* Minimum of four years customer-facing experience is required.

 

PREFERRED QUALIFICATIONS:

 

* College degree strongly preferred.


* Experience in the medical device or pharmaceutical industry is strongly preferred.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

 

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Washington (US-WA) || Redmond || 

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