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Technician, In House Support

Req ID:  3446

Working Location: Quebec, Montreal 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

Scientific Service Technician is responsible for the overall service and repair of Olympus Microscopy. Instrumentation and electronics received at Richmond Hill Facility. Performance of these responsibilities shall be conducted in accordance with departmental and corporate guidelines in a manner that will ensure achievement of established business goals and objectives. This position will gain operation and service proficiency of Olympus instrumentation and electronics through classroom home study and practical experience.

Job Duties

PRIMARY DUTIES AND RESPONSIBILITIES

  • Inspect, repair, and maintain all demo equipment to meet quality requirements and KPIs. 
  • With minimal supervision conduct repairs perform maintenance and detailed cleaning of products and accessories and installs software upgrades. 
  • Facilitate and follow up on with third party vendor repairs and OCA when required. 
  • Ensure timely professional and effective response to customer service needs to maintain a high level of customer satisfaction. 
  • Submit required reports in a timely and accurate manner in accordance with OCI requirements. 
  • Establish and maintain open communication with the Field Service Manager other Field Service Specialists and the product support organization and infrastructure in Olympus SEG to resolve all undefined or ongoing instrument problems. 
  • Responsible for all service parts requested by or assigned to the FSE. 
  • Perform other related duties as assigned. 
  • Manage tools for SSD Field. 
  • Support Service Warehouse Team as required. 

Job Requirements

Education and experience

  •  Associate degree in Engineering Technology Biomedical Equipment Technology or equivalent education or experience is required.
  • 1-3 years’ work experience directly related to Olympus and/or other microscope products.

Skills:  

  • Must have demonstrated good communication skills. Organization and reliability. Knowledge of Microsoft tools is a plus. 

Competencies:

  • Bilingual – (French and English) required.
  • Other Considerations (travel/hours availability, etc.):
  • Must be able to obtain a passport and travel internationally without restrictions. Must have a valid driver's license and clean driving record. Must be willing to travel (20%) and work on a non-scheduled basis including occasional weekends. 

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is a global technology leader, crafting innovative optical and digital solutions in medical technologies; life sciences; industrial solutions; and cameras and audio products. Throughout our 100-year history, Olympus has focused on being true to society and making people’s lives healthier, safer and more fulfilling. 

Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON,  OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada.com and truetolife.com.
 

Olympus…True To You. True To Society. True To LIFE.

 

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.  EOE Minorities/Females/Veterans/Disabled

 

Posting Notes: || Canada (CA) || Quebec (CA-QC) || Quebec || 


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