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Specialist, Inside Service Sales

Req ID:  3473

Working Location: QUEBEC, QUEBEC CITY 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

***POSSIBILITÉ DE TRAVAILLER À DISTANCE ***

Le spécialiste, ventes internes - service est responsable de la croissance des ventes des activités de service par la vente directe d’offres de service telles que des contrats de service, des garanties prolongées, des plans de protection et d’autres programmes offerts directement aux clients et en collaboration avec le personnel d’Olympus. Le titulaire exécutera le plan d’affaires stratégique pour atteindre les quotas de vente, augmenter les revenus, promouvoir la valeur du service aux clients internes et externes, et d’autres objectifs déterminés. 

Job Duties

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition.
  • Effectively execute the complete service sales process: pre-call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow ups, complete all required paperwork, and any other required activities.
  • Support renewals, after system sale and with system sale opportunities, as needed.
  • Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customer.
  • Serve as the liaison to communicate with Olympus legal for review and modifications when required, then back to customer or through sales personnel.
  • Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines. Tools may include but are not limited to promotions, web based platforms, direct customer contact, brochures, flyers.
  • Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.
  • Utilize and manage tools to measure impact and sales results of promotional programs.
  • Gather and convey any information to supervisor on new service related activities such as pricing, competitive activity, funding and any data that may impacting service.
  • Perform other related duties as assigned.
     

Job Requirements

MINIMUM QUALIFICATIONS  

Education and Experience:

  •  Bachelor’s degree, preferably in Marketing, Communications, Business Administration, Sciences or relevant area of study. 
  • Up to 2 years direct sales or inside sales experience preferred; customer service or other relevant experience will be considered.

Skills:

  • Must have superior communication skills: verbal, written and listening in French and English.
  • A high level of accuracy, attention to detail and follow through are critical. Negotiation skills, including the ability to balance company and customer needs, are essential.
  • Must have a high degree of personal organization, self-reliance, initiative, and teamwork. Must work well under pressure to learn quickly, deliver high quality work by firm deadlines, and multitask in a dynamic, fast paced environment.
  • The ability to perform required duties without close supervision is desired.

Competencies:

  • Proficient with Microsoft Excel, Word, PowerPoint, Adobe Acrobat Pro DC (tracking, editing, finalizing documents)

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is a global technology leader, crafting innovative optical and digital solutions in medical technologies; life sciences; industrial solutions; and cameras and audio products. Throughout our 100-year history, Olympus has focused on being true to society and making people’s lives healthier, safer and more fulfilling. 

Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON,  OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada.com and truetolife.com.
 

Olympus…True To You. True To Society. True To LIFE.

 

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.  EOE Minorities/Females/Veterans/Disabled

 

Posting Notes: || Canada (CA) || Quebec (CA-QC) || Quebec || 


Job Segment: Communications, Marketing Communications, Inside Sales, Telemarketing, Sales, Marketing

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