Regional Solutions Manager

Req ID: 8005

Working Location: Tennessee, Nashville; Kentucky, Lexington; Tennessee, Memphis

Workplace Flexibility: Field

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

This position is responsible for managing regional field support services delivered by Endoscopy Support Specialists (ESS) and managing the On Site Specialist program at customer sites.. Main objectives include promoting Olympus service offerings maintaining customer satisfaction reducing repair consumption for contract accounts and maintaining a high level of contract renewals. Attaining these objectives requires coordinated efforts with various groups within Olympus both internal and external to the Service Division in order to achieve a unified approach to effectively and profitably serving our customers.

Job Duties

Strategic Planning and Cost Control:
- Identify and create regional strategies that achieve service objectives (MBO).
- Maximize regional resources to achieve financial objectives and of profit goals.
- Manage and control expenses throughout the year.
- Routinely analyze trends KPIs and key issues that impact business results

Management of staff:
- Ensure that staff members are fully trained to perform their duties with all required knowledge and skills.
- Lead direct and assist the regional team to consistently meet or exceed overall performance objectives.
- Review customer contract performance and assign staff actions as required.
- Routinely identify and prioritize areas for continuous improvement with team staff through call monitoring customer satisfactions and ride along visits.
- Ensure regional team compliance with company policies and all applicable regulations.

Operations:
- Oversee daily activities of staff to ensure effective field scheduling and customer assistance.
- Ensure achievement of targeted % of contract renewals and customer satisfaction.
- Submit all required documentation in a prompt manner and ensure that Good Documentation Practices are followed as defined by Olympus's Quality Management System.
- Work collaboratively with sales service center staff and production group to support incremental business or resolve issues.

Customer Relations:
- Ensure a high level of customer support to meet or exceed expectations.
- Schedule and offer customer education events as required.

Job Qualifications

Required:

Bachelor's Degree in business or science related discipline or equivalent experience.
Minimum of 5 years of experience in a management capacity with a high degree of business acumen or demonstrated high performing internal (MSG or OCA) service experience in a supervisory training or team leadership role.
Must be able to travel as needed

Preferred:

Experience in Field Service and or sales support preferred.
Experience in medical devices preferred.
Proven leadership skills
Ability to understand and utilize technical and or life science content and effectively analyze and apply through actions with staff and customers.
Must possess a strong work ethic and be team oriented with a work style that fosters collaboration and open communication while also being a leader who is comfortable working independently.
Build trust through humility, honesty, and consistency. Maintain a climate that attracts retains and motivates top quality personnel.
Have an understanding and respect for the regulated environment in which the company operates.
Demonstrated knowledge and experience in Quality System Regulation and process control management.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive Medical, Dental, Visions coverage effective on start date
24/7 Employee Assistance Program
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
12 Paid Holidays
Educational Assistance
Parental Leave and Adoption Assistance
Volunteering and charitable donation match programs
Diversity & Inclusion Programs including Colleague Affinity Networks
On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities: As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Tennessee (US-TN) || Nashville || Commercial Operations

Nearest Major Market: Nashville
Job Segment: Regional Manager, Manager, Field Service, Quality Manager, Sales Support, Management, Manufacturing, Quality, Sales

Apply now »