Field Service Engineer I

Req ID: 9726

Working Location: North Carolina, Charlotte; North Carolina, Asheville; North Carolina, Greensboro

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties

Establish and maintain a high level of customer satisfaction with assigned products, support and service.
Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality systems.
Train customers on the basic operation and use of assigned products.
Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Open communication with territory Sales Representative
Provide support at conventions, trade shows and customer trials.
Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.

Job Qualifications

Required:

Associate degree in electronics, computer science, or related technical discipline, or minimum of four years of equivalent experience (including military technical experience).
Minimum one to three years as a Field Service Engineer or equivalent experience.
Have a valid driver’s license.
Basic understanding of computer systems, video, audio, and control system concepts, along with solid working knowledge of electronics, personal computer hardware, and software.
Experience working with and troubleshooting electromechanical/microprocessor-based products.
Experience with Microsoft Office applications.
Proven ability to work under pressure, articulate technical and user needs clearly, and make effective decisions while communicating solutions.
Strong customer service skills with the ability to work effectively with field personnel, management, and customers.
Self-starter who works independently with minimal supervision, highly organized, capable of multi-tasking, setting priorities, and scheduling work activities, with excellent communication and presentation skills, and a strong ability to foster teamwork.
Ability to travel (>60%), including overnight and short-notice travel.
Ability to work flexible hours as required, including weekends.

Preferred:

Bachelor’s degree.
Experience with medical devices.
CompTIA Net+, CompTIA A+, or other similar industry-recognized certifications.
Working knowledge of networking, hospital information systems, and DICOM or PACS systems.
Experience working with and troubleshooting video display and video routing systems.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || North Carolina (US-NC) || Charlotte || Field Service

Nearest Major Market: Charlotte
Job Segment: Electronics Engineer, Field Engineer, Maintenance, Testing, Field Service, Engineering, Manufacturing, Technology

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