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Training Specialist - Customer Operations

Req ID:  2661

Working Location: PENNSYLVANIA, CENTER VALLEY 

 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Training Specialist Customer Operations is responsible for the design, development, and delivery of training programs ranging from new hire, onboarding, soft skills, and technical training across all Customer Operations department locations including San Jose, CA, Bartlett, TN, Brooklyn Park, MN, and Center Valley, PA. Working with the manager, this position is responsible for needs and assessments identifying the best solutions/programs to implement for meeting all training needs of the business, and implementing those solutions and ensuring that all training is documented. This position will ensure that all of the new hire and advanced training materials and logistics are handled in a professional timely and cost effective manner.

Job Duties

* Facilitate all departmental new hire training across all locations.

 

* Create, edit, and maintain all new hire documentation, online courses, and additional materials for accuracy and effectiveness.

 

* Design, develop, and implement innovative instructionally sound training materials as required for all process updates, enhancements, policy changes or implementation, and required learning interventions with the goal of customer satisfaction.

 

* Establish and maintain professional relationships with Subject Matter Experts Develop and manage class schedules; organize logistics for hands on segments and virtual participation.

 

* Assist as directed with redesign of training content, delivery in classroom, and material development.

 

* Manage online learning within LMS Collaborate with Customer Operations leaders to create effective learning interventions based on audit results as needed.

 

* Assist with needs analysis and provide recommendations based on needs for changes and/or enhancements.

 

* Collaborate with manager to insure alignment of logistics for training events.

 

* In partnership with the manager, contribute to the development of a learning program to include an organized roadmap from new hire through the employee's lifecycle within the department.

 

* Assist with ideas and training materials for monthly departmental.

 

* Continuous Improvement classes/tips/tricks.

 

* Recommend additional learning interventions based on needs analyses and learning science.

 

* Partner with management to deliver on-going coaching and development opportunities for Customer Operations team members.

 

* Deliver specialized training programs as needed.

 

* Ensure that all training materials are routed for necessary marketing regulator and legal approval when needed.

 

* Perform all other special projects and other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS: 

 

* Bachelor's degree in Business Education or related field is preferred (equivalent job-related experience and knowledge will be considered).

 

* Minimum of 2 years experience in a corporate training function or role.

 

* National travel with overnight stays is required (up to 50%).

 

PREFERRED QUALIFICATIONS: 

 

Project Management experience is a plus.

 

* Minimum of 3 years call center experience or related customer service/technical support/contract experience preferred.

 

* High level of computer literacy including MS Office and SAP with the ability to learn new programs quickly.

 

* Experience in using adult learning principles to design and teach.

 

* Strong classroom presentation and classroom management skills.

 

* Excellent verbal/written communication skills detail oriented and able to prioritize.

 

* Flexible creative results-oriented.

 

* Proven ability to provide constructive feedback and coaching.

 

* Cooperate and participate as an effective team member in creating a positive working environment.

 

* Ability to work well with all levels within the organization.

 

* Strong drive to advance learning and contribute to effective business processes with a focus on customer satisfaction.

 

* Proficiency in eLearning development tools such as Articulate Storyline is a plus.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
 

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 


Nearest Major Market: Allentown

Job Segment: ERP, SAP, Project Manager, Call Center, Technical Support, Technology, Customer Service

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