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Service Parts Engineer

Req ID:  2231

Working Location: PENNSYLVANIA, CENTER VALLEY 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Service Parts Specialist is responsible for the review, analysis, and evaluation of Service Delivery business processes, systems, and user needs specific to service part set up,  movement, auditing and reconciliation, calibrated tooling, and inventory planning. The role shall document requirements, define scope and objectives, and formulate processes and systems to parallel overall business strategies and financial accountability through reporting and key performance indicator measurements. Responsibilities include program Management, monitoring service parts workflow, systems (SAP ECC and SalesForce.com) and process development as it pertains to service parts, calibrated tooling, and billing. This role is also responsible for supporting that Service Delivery follows required quality standards including the FDA Quality System Regulation and ISO 13485.  Their responsibilities shall include ways to improve system monitoring, discover issues and deliver proposed solutions. This role is also responsible for field service compliance regarding parts management, ordering, consumption,returning, and invoicing accuracy, as well as research and correction for repair part transactions. In this role, you will report to the Senior Manager of Technical Engineering and Quality, and will work closely with Inventory Planning & Purchasing, Warehouse, Trade Compliance, and Service Delivery; Field Service, Technical Assistance Center, Field Support, Process Engineering, Program Management, Quality, and Service Marketing teams.

Job Duties

* Manage the NIEF (new item entry form) process; creation, submission, tracking, confirmation parts are in the system for ordering to ensure Service Readiness with New Product Introductions (NPIs) and New Repair Introductions (NRIs).

 

* Manage the on-hand inventories for parts inventory, with on hand, on order, and consumption analysis.

 

* Evaluate of our trunkstock levels would reduce carry costs.  

 

* Handle auto replenishment process end to end and ensure all the steps are completed for onboarding/exiting employees, including stock transfer.

 

* Oversees trunkstock cycle counting and manage the min/max inventory.

 

* Serve as point of contact between Field Service Engineers, Field Support, and Inventory Planning and Purchasing to monitor backorders and to request consigned parts (trunkstock vs. employee) adjustments in SAP ECC to correct billing issues.  

 

* Maintain the approved service parts process in the Service Parts Database and ensure parts are dispositioned in the system appropriately.

 

* Collaborate with the Warehouse, monitoring returned parts received in the system and restocked by identifying root cause and creating systematic or process improvement.  

 

* Create and manage the Service Parts Audit Program conducted in the Field by Managers and self-audits by Field Service Engineers.

 

* Manage the Calibrated Service Provider tooling program.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Bachelor’s degree in business or supply chain related degree, or equivalent knowledge.

 

* Minimum of 2 years’ experience working in a regulated environment such as FDA, ISO 13485, and/or medical device company.  

 

* Project management experience required

 

PREFERRED QUALIFICATIONS:

 

* Knowledge of FDA regulations, ISO 13485 and HIPAA for medical devices preferred.

 

* Proficiency in Microsoft Office (Excel, Word, and PowerPoint), Visio, and MS Project.  

 

* Strong computer skills experience with developing spreadsheets and charts/graphs/pivot/VLOOKUP’s tables.

 

* Strong written and verbal communication skills including technical writing skills.

 

* Robust troubleshooting and analytic skills as well as extraordinary attention to detail.

 

* SAP ECC and/or SalesForce.com system knowledge preferred.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 


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