Senior User Experience Researcher Operations

Req ID: 8589

Working Location: MASSACHUSETTS, WESTBOROUGH

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

This is a fantastic opportunity to join the User Research team at Olympus and become a key player in supporting the design and product strategy of the new Digital Health Unit! The Senior User Researcher in Operations is responsible for the day-to-day logistics supporting the planning and execution of user research activities. In this role, you will be coordinating operations for a broad range of research efforts in collaboration with UXRs, designers, product managers, engineers, and other partners. You will have a deep understanding of the end-to-end research process, extensive experience with project management of mixed methods studies, be able to relay information clearly to key stakeholders, and effectively manage research-related operational tasks. You will enable the research team to do their best work, through the orchestration & optimization of people, processes, tools, and craft.

Job Duties

Coordinate research operations related to project planning, creating roadmaps, engaging with research partners, recruiting, scheduling, communicating project status updates, and developing risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.
Manage research activities related to high quality data collection, analysis, documentation, deliverables, dissemination, and archiving of research materials. Continuously evaluate these processes for efficiency and effectiveness, implementing improvements as necessary.
Development and socialization of UXR onboarding materials, best practices, playbooks, and templates.
Deep experience with UXR tools and platforms such as Dscout, Qualtrics, Dovetail, User Testing, Calendly, etc.; and support with the configuration and training the team on these research tools and platforms.
Support the evaluation of research processes by identifying areas for improvement and working with the UX operations team to make changes.
Drive collaboration and coordinate alignment with cross-functional partners.
High attention to detail, outstanding organizational skills, good judgement and critical thinking, proactive problem solver, customer-centered, ability to juggle multiple demands, and results oriented.
Outstanding verbal & written communication skills--both vertically and horizontally throughout the organization--excelling in candor and tact.

Job Qualifications

Required:

Minimum of 7 years of experience in UX Research.
Minimum of 7 years of experience conduct research and testing of web applications and digital tools.
Minimum of 7 years working as part of a product team in an quick moving environment.
Expertise utilizing various qualitative and quantitative user research methods (e.g., in-depth interviews, usability testing, surveys, ethnography, contextual inquiry, etc.)
Experience leading strategic research efforts and integrating user research insights into product roadmaps, strategy, and designs.
Strong knowledge of both quantitative and qualitative research tools and platforms.
Superb communication and collaboration skills.
Excellent presentation and training skills.
Ability to work with a low-ego, highly collaborative, cross-functional team.
Experience working in a fast-paced, dynamic environment.

Preferred:

University degree in Social Science (Anthropology, Psychology, Sociology), Design Research, or UX Research (or equivalent work experience in a related field).
Medical technology or healthcare experience.
Experience in a regulated environment.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

The anticipated base pay range for this full-time position working at this location is $121,827.00 - $170,558.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Digital Product Development

Job Segment: User Experience, Project Manager, Technology

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