Senior Manager, Sales Support

Req ID: 9484

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

Job Description

The Senior Manager Sales Support will oversee multiple sales support teams, ensuring efficient and effective support for 1,000+ sales professionals across various business units in adherence to policies and processes. This role involves managing daily operations, developing strategies to improve sales processes, and providing exceptional customer service. This role requires strong leadership skills, a deep understanding of sales operations, and a passion for driving team performance.

Job Duties

Responsible for the administrative and functional direction of sales support teams to provide proactive support for multiple Business Units. Including staffing levels, productivity, effectiveness and quality.
Set team objectives and track and analyze KPIs. Identify performance issues and address as needed with team managers or team member. Clearly communicates team vision on a regular basis and provides data to support the vision and areas of improvement as well as what is working.
Provide proactive universal support to Sales Management and Reps as the point-of-contact for their Sales and Service-related needs, on all back-office sales processes (monitoring open sales orders, entering sales quotes and orders, creating capital, disposable, and rental contracts for compliance, etc.)
Serve as escalation for Sales Support Managers and Team Lead issues, by providing guidance and/or coordinating to find a solution with internal and external customers.
Review & approve certain revenue-impacting Sales transactions (trades, RMAs, credits & debits, etc.)
Partner with Marketing and other internal departments to develop new workflows and write new work instructions on how Salesforce.com and SAP will support with new product introductions and promotions.
Liaise with Sales, Marketing, training, and other departments to ensure customer needs are met.
Strategize with Sales Area & Regional Vice Presidents to proactively identify and solve potential customer issues and issues that impede the sales or order entry process.
Accountability of large/complex orders and/ or issues from inception to completion minimizing loss of business due to internal process errors while working within policy
Ensure that policies, procedures, work instructions and training are in place and are compliant with company policies. Ensure all regulatory policies relating to complaint handling are compliantly transacted.
Lead the recruitment, training, performance reviews and development of the teams to maintain high performance and morale.

Job Qualifications

Required:

Bachelor’s degree required or equivalent required.
A minimum of 10 years’ experience in Customer Service or Sales Support.
A minimum of 5 years in a Management position in a Customer Service, Sales Support or Sales Operations environment is required.
Proficiency in CRM and Microsoft Office required.
Occasional regional travel (up to 5%).
Leadership Skills - Strong ability to lead change and transformation efforts in a complex and sometimes ambiguous environment. Experience with leading cross-functional teams.
Highly organized and time management skills
Language Skills – Excellent oral and written communication skills across all levels of the organization - demonstrating comfort presenting and facilitating across groups of various size and mix. Strong presentation skills.
Ability to analyze data and make informed decisions.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Customer Service

Job Segment: Sales Support, Sales Management, Marketing Manager, Sales Operations, Sales, Marketing

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