Senior Manager, PMS Analytics and Insights

Req ID: 11025

Working Location: Pennsylvania, Center Valley; Massachusetts, Westborough; Minnesota, Brooklyn Park

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

This leadership role is responsible for managing the Post Market Surveillance (PMS) Analytics and Insights function, including a team of complaint Data Analysts responsible for development, maintenance, validation and continuous improvement of analytical tools, dashboards, reporting systems and methodologies supporting complaint handling, vigilance and PMS processes. Responsible for PMS metrics, executive reporting, workforce balancing analytics and business insights. Accountable for maintaining and validating analytics tools used by trending teams but not for performing complaint trending activities.

Job Duties

Lead and develop the PMS Analytics and Insights team, including direct management of five Data Analysts; provide coaching, work direction, prioritization, workload balancing, and performance input to ensure effective delivery of analytics services.
Own PMS metrics, dashboards, scorecards, executive reporting, and business insights used to monitor complaint handling, vigilance, operational performance, capacity, transformation priorities, and leadership decision-making.
Define, maintain, validate, and govern analytics tools, data sets, reporting logic, calculation methodologies, data definitions, and documentation practices to ensure PMS analytics outputs are accurate, consistent, compliant, and inspection-ready.
Provide workforce balancing models, capacity views, scenario assessments, root cause-oriented analysis, and other actionable insights to support PMS leadership decisions on priorities, staffing, process improvement, and risk escalation.
Partner with Complaint Handling, Vigilance, Trending, Quality, Regulatory Affairs, IT, regional teams, and business stakeholders to translate operational needs into analytics requirements, scalable reporting solutions, and continuous improvement opportunities.
Manage analytics intake, resources, deliverables, and cross-functional dependencies while driving automation, self-service reporting, improved data architecture, and emerging analytics capabilities appropriate for a regulated environment; maintain clear boundaries between analytics enablement and functional ownership of complaint trending decisions and records.

Job Qualifications

Required:

Bachelor’s degree required in engineering, finance, business, economics or similar quantitative fields.
Minimum of 8 years of overall relevant experience with a 4 years people management experience in a combination of data and analytics projects, R&D sustaining projects or operations inclusive of quality projects, portfolio management and analysis and/or business process development.
Financial and business acumen and mindset are required.
Advanced mastery of Microsoft Office (Excel, MS Project, PowerPoint).
Excellent analytical and complex problem-solving skills with proven expertise in creating reports and tools to analyse and evaluate data using Excel, pivot tables, queries, equations, etc.
Ability to synthesize information from multiple data sources, draw relevant and actionable conclusions, and handle multiple projects simultaneously with minimal direction.
Proven track record of developing and communicating data analysis insights and results to assist decision-making for leadership.
Demonstrates strong organizational and planning skills; strong interpersonal and relationship building skills with ability to work collaboratively in a team environment.
Excellent time management & project management skills.
Motivated individual with the ability to work independently and in teams on tasks and projects with limited supervision and with a high degree of personal initiative and drive.
Ability to support global meetings / discussions (e.g., schedule flexibility to support meetings with teams in Germany (CET) and Japan (JST)).

Preferred:

PMP Certification a plus.
Prior project management knowledge and expertise preferred.
Medical device experience preferred.
Global experience interfacing with offshore teams and initiatives is preferable.
Experience working in an international matrixed organization with great collaboration skills preferred.
Advanced capabilities in visualization BI tools (PowerBI, Tableau, etc.) and Portfolio tools (Sensei IQ) preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position in this location is $94,580.00 - $132,412.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Quality & Regulatory Affairs (QA/RA)

Job Segment: Project Manager, Analytics, QA, Quality Assurance, Manager, Technology, Management, Quality

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