Salesforce Enablement Analyst II

Req ID: 5950

Working Location: PENNSYLVANIA, CENTER VALLEY

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

Let’s inspire healthier lives, together.

Job Description

The Salesforce Business Analyst II is responsible for managing and maintaining the Salesforce CRM platform. The Salesforce Analyst II will focus on working with the business to gather, document and analyse internal workflow process in order to systematically enhance the interactions within CRM.

Job Duties

* Work within current processes to maintain Salesforce users, roles, security, profiles, permission sets, sharing rules, customizations, report and dashboard development, data management, and support for AppExchange applications.

* Work with business partners to define and document current process and requirements.

* Develop, manage, and troubleshoot Salesforce system issues, operations and maintenance.

* Perform root cause analysis to understand key trends / issues and present remediation efforts to management.

* Develop reports, dashboards, and processes to continuously monitor data quality and integrity and maintain data management best practices for system and integrations.

* Ensure proper security models are in place and maintained for data access.

* Create custom objects, formula fields, validation rules, page layouts, record types and custom buttons.

* Create workflows and approval processes.

* Perform basic data uploads using Salesforce Data Loader.

* Create basic flows using Process Builder and Visual Flow.

* Deploy basic configuration change sets from development to sandbox environments.

Job Requirements

REQUIRED QUALIFICATIONS:

* BS / BA or equivalent experience in Sales Operations, Training, Technical Project Management or Business Analyst role preferred.

* Minimum of 3 years of experience including: Sales Operations / training / support / business analysis / analytics environment is required.

* Proven ability to train users of a system.

* Ability to travel domestically if projects require.

* Ability to work flexible hours according to project demands.

PREFERRED QUALIFICATIONS:

* Experience process development, optimization, training, or analysis preferred.

* Experience with Salesforce or other CRM highly preferred. Salesforce Administration experience and/or Certification is preferred.

* Project Management experience a plus.

* Experience in customizing and building Salesforce custom objects, formula fields, workflows, custom views, and approval processes is preferred. Experience with Apttus and/or Salesforce CPQ is preferred.

* Knowledge of adult-learning principles a plus.

* Strong data management abilities.

* Strong MS Excel and data transformation skills.

* Proficient in using Data Loader.

* Ability to be an evangelist for new processes and technology to our users, and be a champion of best practices, automation needs, compliance, Sales principles and efficiencies.

* Flexibility and adaptability are essential, must possess exceptional organizational skills.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

Job Segment: Business Analyst, Project Manager, Sales Operations, CRM, Technology, Sales

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