Sales Support Specialist

Req ID: 10554

Working Location: Pennsylvania, Center Valley

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Sales Support Specialist is an integral part of the sales process and must work closely with the sales team to meet areas sales objectives. Sales Support Specialist is responsible for processing/reviewing orders and assisting with large and complex quotes or promotions as requested by sales. They verify that orders include the correct prices, discounts, promos, and product numbers and convert or key them into the company's computer system. They will ensure that a confirmation is sent to the customer and contact them to check any details that may be wrong or to obtain missing information. To maintain the momentum of delivery Sales Support Specialist communicates with manufacturing operations, contracts, service, logistics, supply chain, and other internal groups to see orders and issues through to completion. They provide confirmation and updates to Field Sales on order activities issues and status. Sales Support Specialist takes on a variety of tasks to support sales representatives when they are in the field. They handle incoming calls and correspondence alerting reps to any urgent issues. They update reps on order status and delivery details so that they can keep customers informed. Review quotes on behalf of the field territory managers. Assist with promotional quotes. Ensure accurate and timely entry of orders and delivery to customers. This position requires the ability to handle numerous responsibilities at one time. It demands a professional and knowledgeable demeanour. The Sales Support Specialist must solve problems in a calm logical fashion and treat each sales rep with respect. Escalate non-conformities to management and Compliance as required.

Job Duties

The Sales Support Specialist is the primary contact for field Sales Managers for assistance in their territory management duties. Activities would include but not be limited to:

Reviewing opportunities and quotes as it relates to promotions or trades.
Processing credit memos price adjustments returns.
Processing and/or overseeing orders and issues through to completion.
Acting as a facilitator for orders quotes and returns.
Respond to inquiries regarding the status of orders product availability and delivery and tracking information.
Primary point of contact for communication with sales reps and customers.
Coordinate with inventory/purchasing, marketing, technical services group, corporate credit service contracts, financial services, and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery.
Listen to sales representatives complaints, problems/concerns, and identify the specific areas which are of greatest concern and assist with solution and work escalation process as needed.
Reviewing trade-in eligibility.
Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes order confirmations).
Working closely with other customer service functions, operations, contract, and or other teams as required or requested.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
Perform other related duties and/or work as assigned.

Job Qualifications

Required:

High School Diploma or equivalent required.
Three (3) to four (4) years experience in Customer Service or Sales Support is required.
Excellent follow-up and strong communication skills.
Strong organizational skills and propensity to multi-task.
Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels.
Extremely detail-oriented.
Maintains a positive attitude and works well within a team environment.
Effectively prioritizes workload / time management and accepts a high level of accountability for work assigned.
Excellent verbal and written communication skills.
Ability to handle stressful situations in a fast-paced environment.
Ability to work flexible hours.

Preferred:

Associate's Degree preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations

Job Segment: Sales Support, Field Sales, Warehouse, Sales Operations, Sales, Manufacturing

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