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Sales Support Service Contract II

Req ID:  2850


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for supporting the Olympus Sales Teams and external customers with quotation of Olympus Equipment Service Agreements.

The incumbent will provide an exceptional level of support to the teams he/she assists by answering inbound calls and e-mails quickly, effectively and with helpful and professional communication in an effort to continually optimally optimize customer satisfaction.

Job Duties

* Function as the primary point of contact for service proposal related requests for the sales force, including Enterprise Solutions.

* Support sales rep adoption of self-quoting by providing helpful guidance and education on building proposals.

* Maintain an understanding of Olympus Service Contract product offerings and be able to explain offerings to internal or external customers.

* Review requests to modify contract terms and conditions; Liase with Olympus Legal team as required and prepare Data Tracking Records for modifications.

* Coordinate documentation needed to complete Olympus signature of signed proposals and organize documents in DocuSign to send to GBS for entry.

* Strategize with Sales Representatives to determine the best approach to prepare and deliver renewal quotes and/or extension quotes for contracts that are due to expire, in an effort to constantly bridge renewal gaps.

* Evaluate and recommend opportunities to expand contract coverage by proactively reviewing customers’ inventory and identifying items that could potentially be added to existing contracts, witha keen focus on replacement or upgraded items.

* Verify enticement and eligibility of On-Site Loaners and prepare all required documentation for On-Site Loaners using SAP to ensure equipment is being recorded properly.

* Effectively multitask and prioritize work based on the needs of the business, customers and departmental requirements.

* Maintain open lines of communication with the GBS to ensure expedient and accuratemanagement of service contract processing.

* Perform other related duties as assigned.

Job Requirements


Associates degree in Accounting or Business Administration, or equivalent knowledge required. Bachelor's degree preferred.


*  Minimum of 2 years of prior experience in contract administration required.



Demonstrated written and verbal communication skills.


* Aptitude for attention to detail.


* Builds strong relationships with customers; stays aware of customer needs,concerns and satisfaction; responds promptly to customer questions and requests; effectively managescustomer expectations (customer focus).


* Expresses ideas and information in a clear and concise manner; tailorsmessage to fit the interests and needs of the audience (presentation skills).


* Allocates time and attention based on what is the most important toachieve key goals and objectives; approaches work in an organized and systematic manner; effectivelymanages tasks, information, and requests (priority setting).


* Reacts to feedback in a positive, constructive manner; encourages others to providesuggestions regarding things he/she might do differently (self-knowledge).


* Critically reviews work processes to ensure quality; addresses problems thatcould impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Sales Support, ERP, SAP, Sales, Technology

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