Sales Support Manager

Req ID: 9276

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

This position is responsible for managing a team of Sales Support Representatives and Team Leads who manage a large portion of the administrative work associated with Sales which includes assisting Field Sales & Service with all internal interactions relating to any aspects of the sale or service of Olympus products.

Job Duties

Manage a team of Sales Support Reps and Team Leads.
Track, analyze, and report on daily KPIs (orders processed pending new etc.) for individuals and for the entire team. Identify performance issues and address as needed.
Provide proactive universal support to Sales Reps as the one point-of-contact for their Sales and Service-related needs on all back- office sales processes (entering contracts monitoring contracts for compliance entering sales quotes and orders creating capital disposable and rental contracts for compliance etc.).
Serve as escalation for Sales Support Team Lead issues by providing guidance and/or coordinating to find a solution with internal and external customers.
Review & approve certain revenue-impacting Sales transactions (trades RMAs credits & debits etc.).
Partner with Marketing and other internal departments to develop new workflows and write new work instructions on how Salesforce.com and SAP will support with new product introductions and promotions.
Liaise with Sales Manu Quality and other departments to ensure customer needs are met.
Strategize with Sales Area & Regional Vice Presidents at the end of each quarter to proactively identify and solve potential customer issues.
Assist with the development and training of Sales Support training programs and continuous improvement for both new hires and on- going process changes. Additionally assist with the development updating and training as it pertains to corporate policies; J-Sox QSPs etc.
Other duties as assigned

Job Qualifications

Required:

Bachelors degree Military Experience or equivalent and Customer Service or Sales Support Supervisory experience are required.
A minimum of five years experience in a Customer Service Sales Support or supervisory position in a Customer Service Sales Support or Sales Operations environment is required.
Strong organizational/time management skills.
Strong interpersonal skills.
Excellent detail/problem solving skills.
Ability to handle multiple tasks.
Excellent verbal/written communication skills detail oriented and ability to prioritize.
Occasional overnight travel may be required; ability to independently travel as needed for training or meetings.
Must be flexible to work all shifts which may include evenings weekends and holidays.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

The anticipated base pay range for this full-time position working at this location is $83,187.00 - $112,302.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations

Job Segment: Sales Support, Sales Management, Marketing Manager, ERP, SAP, Sales, Marketing, Technology

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