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Sales Service Contract Specialist, I

Req ID:  3237


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for supporting the Olympus Sales Teams and external customers with quotation of Olympus Equipment Service Agreements. The incumbent will provide an exceptional level of support to the teams he/she assists by answering inbound calls and e-mails quickly, effectively and with helpful and professional communication in an effort to continually optimally optimize customer satisfaction.

Job Duties

*  Function as the primary point of contact for service proposal related requests for the sales force, including Enterprise Solutions.


* Support sales rep adoption of self-quoting by providing helpful guidance and education on building proposals.


* Maintain an understanding of Olympus Service Contract product offerings and be able to explain offerings to internal or external customers.


* Review requests to modify contract terms and conditions; Liase with Olympus Legal team as required and prepare Data Tracking Records for modifications.


* Coordinate documentation needed to complete Olympus signature of service proposals and organize documents in DocuSign to send to GBS for entry.


* Strategize with Sales Representatives to determine the best approach to prepare and deliver renewal quotes and/or extension quotes for contracts that are due to expire, in an effort to constantly bridge renewal gaps.


* Evaluate opportunities to expand contract coverage by proactively reviewing customers’ inventory and identifying items that could potentially be added to existing contracts, with a keen focus on replacement or upgraded items.


* Verify eligibility of On-Site Loaners and prepare all required documentation for On-Site Loaners to ensure equipment is being recorded properly.


* Effectively multitask and prioritize work based on the needs of the business, customers and departmental requirements.


* Maintain open lines of communication with the GBS to ensure expedient and accurate management of service contract processing.


* Perform other related duties as assigned.

Job Requirements


* Associates degree in Accounting or Business Administration, or equivalent knowledge.


* Other Considerations (travel/hours availability, etc.): Overtime as required.



* Experience in contract administration is preferred.


* Demonstrated written and verbal communication skills.


* Aptitude for attention to detail.


* Gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions.


* Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job.


* Accurately estimates time required to complete actions and activities; adheres to schedules and timetables; completes things when he/she said they would; sensitive to the use of other people's time.


* Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions.


* Adept at using computers and other forms of technology related to his/her job; keeps up to date on technological changes; adapts work approach to keep pace with innovations and technology.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Sales

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