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Onsite Service Manager

Req ID:  4395

Working Location: Nationwide 


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for managing the On Site Specialist program at customer sites. Main objectives include maintaining customer satisfaction, hiring new OSS employees, supervising daily activities and providing coaching as needed and training of new account based OSS employees. Attaining these objectives requires coordinated efforts with various groups within Olympus, both internal and external to Surgical Endoscopy and the Service Division, in order to achieve a unified approach to effectively and profitably serving our customers.

Job Duties

* Develop and implement policies and procedures necessary to create an effective and efficient OSS program.


* Assist Marketing/IT with developing application to capture key business analytics/metrics for business review.


* Assists Olympus surgical training team with developing a rigorous program that promotes confidence and ensures success.


* Supervises the Olympus On-Site Specialists employees. Supervisory duties include selection of new candidates/employees, preemployment interview, performance evaluations, corrective action, authorization of time cards, assigns overtime as necessary, monitors attendance, assists with account implementation, Specialist training and provides continuous coaching and development to all OSS employees.


* Partner with MSG sales reps to implement effective sales strategies and to drive support for the On-site Specialists, increase customer engagement and growth of the OSS business. Establish effective relationships and collaborations with other divisions within Olympus to address key business issues as well as opportunities. Manage key customer relationships and participate in closing strategic opportunities. 


* Interact with customers (Administrators and Clinicians) regarding the performance of On-Site Specialists and engage in business review meetings.


* Attend clinical meetings, seminars and conferences to adjust sales strategies as necessary.


* Adheres to all Olympus policies and procedures.

Job Requirements



* Bachelor's Degree preferred.


* Minimum of 5 years of relevant knowledge / experience in the medical device or medical service industry required.


* Minimum of 2 years OR experience preferred.




* Program development and management experience preferred.


* Demonstrated track record in achieving business results and managing a budget successfully.


* Advanced knowledge of OR environment.


* Olympus product knowledge preferred.


* Understanding of Endoscopic procedures.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit


Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

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