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Inside Service Sales Specialist

Req ID:  3280


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Inside Service Sales Specialist is responsible for sales growth of service business through direct selling of service offerings such as service contracts, extended warranties, protection plans and other programs directly to customers and in collaboration with Olympus personnel. The incumbent will execute the strategic business plan to achieve sales quotas, increase revenue, sell the value of service to internal and external customers, and other objectives as determined.

Job Duties

* Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition.


* Effectively execute the complete service sales process: pre-call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow ups, complete all required paperwork, and any other required activities.


* Support renewals, after system sale and with system sale opportunities, as needed.


* Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customer. Serve as the liaison to communicate with Olympus legal for review and modifications when required, then back to customer or through sales personnel.


* Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines. Tools may include but are not limited to promotions, web based platforms, direct customer contact, brochures, flyers.


* Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.


* Utilize and manage tools to measure impact and sales results of promotional programs.


* Gather and convey any information to supervisor on new service related activities such as pricing, competitive activity, funding and any data that may impacting service.


* Perform other related duties as assigned.

Job Requirements


* Bachelor’s degree, preferably in Marketing, Communications, Business Administration, Sciences or relevant area of study.



* Up to 2 years direct sales or inside sales experience preferred; customer service or other relevant experience will be considered.


* Must have superior communication skills: verbal, written and listening. A high level of accuracy, attention to detail and follow through are critical.


* Negotiation skills, including the ability to balance company and customer needs, are essential.


* Must have a high degree of personal organization, self-reliance, initiative, and teamwork.


* Must work well under pressure to learn quickly, deliver high quality work by firm deadlines, and multitask in a dynamic, fast paced environment.


* The ability to perform required duties without close supervision is desired.


* Proficient with Microsoft Excel, Word, PowerPoint, Adobe Acrobat Pro DC (tracking, editing, finalizing documents).


We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Communications, Marketing Communications, Inside Sales, Telemarketing, Sales, Marketing

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