HR Service Center Specialist

Req ID: 10222

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The HR Service Center Representative will deliver superior customer service to employees and HR colleagues across the organization and will positively impact the employee experience from the onboarding process through separation. This role will support the HR Service Center by conducting New Hire Orientation, processing necessary transactions in the HR system, supporting HRBP’s and managers regarding HR transactions in the HR system and responding to all employee inquiries. As HR Service Center Specialist, this position will be responsible for answering calls/e-mails, providing responses as found in the document management system and creating new data for team use. This role may include subject matter expertise for certain functions/processes within the HR Service Center.

Job Duties

Delivers superior customer service to employees and other HR teammates on a wide range of issues including transactions, policies and procedures.
Performs accurate and timely data entry into the HRIS system including, but not limited to
promotions, salary adjustments, reclassifications, position creation, new hires, terminations and reorganizations.
Support managers and HRBP’s by providing guidance and direction on employee related system processes.
Field inquiries from managers and where necessary, walk them through steps of the process.
Reporting of HR data, including but not limited to:
- Create reports to support data integrity, audits and accuracy of employee data
- Support HRBP data needs.
- Federal Compliance Reporting Requirements (AAP, EEO and Vets filings).
- Oversee annual process for self-identification by employees.
Conducts on-boarding process to include:
- Facilitation of the New Hire Orientation (NHO).
- Preparing new hire paperwork, including I-9 verifications utilizing E-Verify.
- Scheduling and preparation of new hire orientation materials.
- Performs Background Verifications to include:
- Administer all aspects of the process, interacting with candidates as needed.
- Notify all appropriate parties of status during the pre-hire process
- Escalate background checks as appropriate to the Sr. Manager, HR Operations.
- Oversees the I-9 process including timely completion of forms, E-Verify, vendor management.
Work with support from Assoc Mgr, HR Operations on integration of new divisions & acquisitions.
Completes requests for Unemployment Information.
Partner with Payroll Department to ensure employee required for payroll is accurate and entered on a timely basis.
Coordinate process improvement ideas with Assoc Mgr, HR Operations.
Backups other team members, as needed.
Works on special projects and other such duties that the business may require and performs other site specific related duties as assigned.

Job Qualifications

Required:

Minimum of 5 years of experience in at least four (4) of the following disciplines: service center, data entry, data analytics & reporting, process design/improvement, unemployment insurance administration, project management/cross team leadership or AAP/EEO/Vets reporting.
Must be able to lead projects, organize work, set priorities, shift priorities quickly, work independently and work occasional overtime.
Ability to analyze data, and then create and communicate recommendations based on data to meet desired business objectives.
Excellent communication (written and verbal) skills.
Must be organized and detail oriented.
Ability to handle stressful issues in a courteous, professional manner.
Must be comfortable and adept at interacting with employees at all levels of the organization.
Ability to maintain confidentiality.

Preferred:

Bachelor's degree
Experience with computer systems preferred. May include Microsoft Word, Excel, PowerPoint and HRIS systems, preferably SuccessFactors.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Human Resources

Job Segment: HR, HRIS, Information Systems, Data Entry, Document Management, Human Resources, Technology, Administrative

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