Global Business Relationship Manager - Marketing, Sales & Service

Req ID: 10759

Working Location: Massachusetts, Westborough

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Global Business Relationship Manager (BRM) will create, own, and drive the global wide IT strategy for its assigned Business Domain and region in alignment with the overall strategy and under guidance of the BRM Head. The role is accountable and responsible for maximizing the value of the related IT investment made in this area.

The primary purpose of the BRM is to effectively stimulate, shape, manage and realize the business demand for the IT investment in its assigned area across all geographies and business units.

From the perspective of the executive business leaders, the BRM is the business unit's frontline representative and advocate to the IT organization. From the perspective of the IT organization, the BRM is the IT organization's strategist, coordinator, chief advocate, marketer and communicator. The BRM will foster business customer intimacy in IT and continuously develop a symbiotic and aligned relationship with all the business stakeholders at Executive Level and below.

“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organisation and workforce.”

Job Duties

Strategy & Roadmap Definition, Demand Management and Delivery.
Plan, develop, own, and drive a global wide IT strategy for the assigned domain under the guidance of the BRM Head.
Foster, shape and manage the business demand for the IT investment in the assigned domain across all geographies and business units.
Select the appropriate approach to meet the business's needs, as well as manage dependencies (both risks and opportunities) between other domains.
Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (appropriate scoping and clear benefits definition).
Consult the BRM Head as needed in case of complex, large-scale or high-risk business changes.
With the support of the BRM Head, establish and maintain a multi-year roadmap of the Business Capacity Model & the System Landscape for IT systems related to domains in scope; synchronize it with Data Management, BI and OT (Operational Technology) roadmaps.
Identify and run the required global wide requests for proposals, analysis, recommendations, and execution with vendors.
Communicate, coordinate, connect the business mission, plans and priorities to the application domains and related IT functions, and engage with the IT delivery organization(s) to plan and provide appropriate support.
Once projects are in flight, the BRM will be accountable to satisfy IT delivery working closely with Solution Delivery and Infra & Service Delivery team.
After project completion, establish a learning & improvement review process to continuously enhance business value generation.
Stakeholder Management & Relationship Development.
Together with the BRM Head, coach executive business stakeholders and their direct reports and continuously raise their digital literacy; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements and market success stories in the respective domain; consult with Enterprise Architecture in developing the enterprise roadmap.
As the IT organization's chief advocate, support the BRM Head in informing and influencing the domain executives so that they understand, support, and adequately fund projects that are in concert with IT goals, such as enterprise architecture and the infrastructure/application strategy.
Notify the business of IT plans and changes, and their impact on business performance or plans.
Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.

Job Qualifications

Required:

Bachelor’s degree or higher in Computer Science, Business Administration (or equivalent and related experience).
Minimum of 7 years of experience as a Global General Manager or Senior IT Consultant in the assigned Business Domain and related areas.
Experience of both solution consulting and implementation/support.
Minimum of 5 years of experience in value creation and demand planning activities.
Strong working understanding of major business processes, key performance indicators, best-in-class practices, business, and technology trends in the assigned Business Domain.
Experience in successfully managing Executive stakeholders in multiple geographies.
Demonstrable interpersonal skills.
Demonstrable problem solving skills.
Demonstrable co-ordinating skills.
Due to the global nature of the role, flexibility will be required for conference calls outside of local time zone business hours, as well as some travel post Covid-19.

Preferred:

BRM Institute Certification would be a plus (not mandatory).
Proven experience of new digital-driven customer solutions in the Medical industry would be a plus (e.g. AI for Computer Aided Diagnostics).
Experience of Design Thinking, Value Stream Mapping, Business Capability modelling would be a plus.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position in this location is $106,402.00 - $148,963.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Information Technology (IT)

Job Segment: Information Technology, IT Architecture, Service Manager, Marketing Manager, Relationship Manager, Technology, Customer Service, Marketing

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