Field Service Manager - Lexington/Louisville, KY

Req ID: 10400

Working Location: Kentucky, Lexington; Kentucky, Louisville

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Field Service Manager is responsible for managing a team of Field Service Engineers and Trainers in order to meet or exceeding revenue targets. This position is responsible for the overall service level, support and repair of OAI products within an assigned geographical area. Additionally, they are responsible for the coordination and continuous development of Olympus resources to drive the highest levels of customer satisfaction.

Job Duties

Strategic Planning: Identify and create Area Strategies that achieve service objectives and adjust as needed to meet business objectives.
Routinely analyze trends and key issues that impact business results.
Create objectives, strategies, and tactics for overcoming key issues.
Utilize systems to track progress of strategy implementation.
Provide leadership and direction for assigned Field Service Engineers (FSEs) to consistently meet or exceed performance objectives.
Communicate a vision for the Service Organization that the area team members will strive to attain.
Provide continuous job expectations, development opportunities and improvement in FSE performance to produce the highest levels of customer satisfaction:
Train and coach all FSEs in knowledge and skills required for continuous improvement.
Make routine field visits with each FSE as required.
Monitor progress, recognize improvement and establish new priorities.
Utilize Training Department and Field Service Trainers to support area training needs.
Provide accurate feedback and recognition to area FSEs on their progress toward meeting job expectations.
Routinely assess FSE trends of performance versus job expectations and establish objectives, methods and measures for improvement.
Analyze utilization and other productivity reports to optimize individual and team performance.
Identify individual performance in relation to team performance and department standards.
Manage area reports and data analysis.
Maintain area service records relating to overall performance.
Ensure consistent quality standards within area and coordinated nationally.
Maintain positive customer relationships.
Coordinate with Sales Management to achieve customer service objectives
Manage overall dispatch activities to maximize efficiency.
Work within other areas of Support Services as required.
Travel by car/plane is required.
Perform all other essential duties as directed.

Job Qualifications

Required:

Minimum of Bachelors Degree in Electrical, Electronic, Bio Medical, or Computer Science from an accredited college or university OR Associates Degree in the above disciplines with a minimum of five (5) years experience in a Medical or Electronics related field.
Must hold a valid U.S. Driver’s License at all times that is not revoked or suspended in any state, province or other jurisdiction. All individuals in this role must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies. Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Field Service

Job Segment: Service Manager, Field Service, Maintenance, Computer Science, Electrical, Customer Service, Manufacturing, Technology, Engineering

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