Share this Job
Apply now »

Field Service Engineer I

Req ID:  2756

Working Location: PENNSYLVANIA, CENTER VALLEY 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Field Service Engineer I will spend 50% of their time to perform field service, and 50% time as technical assistant agent to support web/phone/email from customers and sales.

Job Duties

Performance of these responsibilities shall be conducted in accordance with departmental and corporate guidelines in a manner that will ensure achievement of established business goals and objectives.

 

* Pass all training courses offered in a defined period by Field Service Management.

 

* Provide onsite instrument installation, maintenance and repair within an assigned geographical area or as required.

 

* With minimal supervision, conduct system diagnoses and repairs, perform maintenance/calibration and detailed cleaning of products and accessories, and installs software and upgrades as required.

 

* Prepare technical reports and Service Repair information as necessary while in the field. Manage company property including electronics, tools, jigs and repair parts with diligence and care.

 

* Submit all reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with your Supervisor and/or corporate headquarter requirements.   

 

* Remote assist Field Service Engineers and Sales Representatives with product installations, trade shows and other field events as required.  

 

* Communicate effectively to all internal and external customers through written and verbal methods. 

 

* Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.

 

* Complete product and application support training for Microscopy products.

 

* Provide technical support for assigned products including setup, demonstration, and technical consultation with end users, and collaborative partners.

 

* Provide day-to-day technical information for leads, quotes, and orders.

 

* Contribute and assist in maintenance of product knowledge database.

 

* Perform other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Bachelor's degree in Physics, Engineering, Chemistry, or equivalent (including military service) experience.

 

* Must be willing to travel and work on a non-scheduled basis, including occasional weekends.

 

* Must be able to obtain a passport and travel internationally without restrictions.

 

* Must have a valid driver’s license, clean driving record and satisfactory credit rating to qualify for company credit card.

 

PREFERRED QUALIFICATIONS:

 

* Has used complex analytical or measuring instrument(s) in a real-world situation or in a college lab setting.  

 

* Hands-on experience with an opto-mechanical or electronic system is helpful. 

 

* Microscopy experience is desirable but not required.

 

* Excellent verbal and written communication skills and willing to work in a service role with a goal of superior customer satisfaction. 

 

* Experience in technical after-sale service environment/organization including field service and direct customer communications would be a plus.

 

* Excellent computer skills and capable of doing PC software and driver installation in a current Windows environment. 


* Knowledge of at least three of following: mechanical drawing, parts diagram, basic optics, spectroscopy, microscopy, electronics, manual dexterity or PC programming.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 


Job Segment: Maintenance, Manufacturing Engineer, Field Engineer, Engineer, Electronics Engineer, Manufacturing, Engineering

Apply now »