Executive, Enterprise Solutions Service

Req ID: 9723

Working Location: NATIONWIDE

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

Job Description

The position is responsible for managing and building the service contract business for OAIs Medical Systems Group. The incumbent will possess a deep understanding of the role of Enterprise Solutions Group and IDN/GPO structure within the healthcare industry and effective ways of navigating both internal and external customers organizational structures. They must also have a strong understanding of the financial structure of complex service contracts. Responsibilities will include managing protecting and growing overall size and profitability of the service contract portfolio developing new strategic contracts with IDNs and key accounts and ensuring contract offerings are consistent across the Olympus markets and meet the needs of the customer. The incumbent will also be responsible for managing the service contract sales channel within their assigned pillars within the Enterprise Solutions Group to protect and grow the service business.

Job Duties

Ensure that Service contract renewal rates are maintained within their respective regions.
Assist Field and Inside Sales with service contract renewals as needed.
Drive and expand service contract revenue within assigned targets.
Develop regular contact schedule with assigned IDN/GPOs to enhance the Olympus/Customer communication channels and cultivate relationships across the organization, including supply chain leadership, clinical advisory boards, contract administration, etc.
Build a deep understanding of each assigned IDN/GPO to appropriately align Olympus Service resources and provide value-based customer solutions within a regional agreement framework (or other program) while meeting internal goals and objectives.
Conduct routine meetings with AVPs and EVPs to review business/contracting strategies and results.
Coordinate and support hand-off of responsibility to local sales and service teams where growth opportunities are within a singular service category and provide methodology for tracking progress.
Coordinate new contract negotiations and implementation with appropriate internal Sales, Marketing, Legal, and Finance teams.
Coordinate contract launch activities with local sales and appropriate additional clinical and/or technical specialist teams to ensure successful new contract launches that accelerate service sales growth.
Develop relationships with IDN and Key Account personnel to enhance account relationships and assist with contract development and implementation.
Conduct service business reviews with the assigned IDN/CSA.
Serve as a resource to area and regional sales and customer service to address questions about contract/program details, intervene where necessary to resolve customer-specific problems, and consult regarding customer-specific opportunities and challenges.
Develop and implement training strategies to drive service sales growth within the Enterprise Solutions Group.
Ensure Enterprise Solutions Group is up-to-date on all Service Contract options and offerings.
Drive service contract addendums and contracts within assigned pillars.
Act as liaison with the Service Planning and Operations Group.
Ensure all service sales quotas are met.
Work with Service Field Personnel to ensure Service Business Reviews and Contract compliance are met.
Liaise with the Planning and Operations Group to have needed customer-facing reports developed.

Job Qualifications

Required:

Bachelors degree
Minimum of 5 Years of field sales/ service experience.
Proven ability to negotiate complex contracts Proven track record of negotiating and conducting business with GPOs and IDNs Consultative Selling.
Ability to interact with field personnel management and customers.
Individual must possess a high degree of self reliance initiative and creativity. Must work well under pressure.
Excellent command of Microsoft Word Excel and PowerPoint.
Effective communication skills.
Up to 75% travel.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

The anticipated base salary for this full-time position working at this location is $155,000.00 / year, plus potential for variable compensation governed by Sales Incentive Compensation Plan (which includes certain non-discretionary incentives based on predetermined objectives). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Sales

Job Segment: Inside Sales, Telemarketing, Field Sales, Sales

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