Evergreen Requisition - Global MDR Submission Analyst II - Remote

Req ID:  5626

Working Location: Nationwide; Alabama, Birmingham; Arizona, Phoenix; CALIFORNIA, SAN JOSE; Colorado, Denver; Connecticut, Hartford; FLORIDA, MIAMI; Florida, Jacksonville; Florida, Tampa; Georgia, Atlanta; Illinois, Chicago; Illinois, Springfield; Kentucky, Lexington; MASSACHUSETTS, LITTLETON; MASSACHUSETTS, SOUTHBOROUGH; MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK; Massachusetts, Boston; New Jersey, Cherry Hill; New Jersey, Hackensack; New Jersey, Hoboken; New Jersey, Jersey City; New Jersey, New Brunswick; New Jersey, Newark; New Jersey, Trenton; New Jersey, Wayne; New Jersey, West Orange; New York, New York City; North Carolina, Charlotte; North Carolina, Greensboro; Ohio, Akron; Ohio, Canton; Ohio, Cincinnati; Ohio, Cleveland,; Ohio, Columbus; Ohio, Dayton; PENNSYLVANIA, BETHLEHEM; PENNSYLVANIA, BREINIGSVILLE; PENNSYLVANIA, CENTER VALLEY; PENNSYLVANIA, STATE COLLEGE; Pennsylvania, Philadelphia; TENNESSEE, BARTLETT; TEXAS, WEBSTER; Tennessee, Memphis; WASHINGTON, REDMOND; West Virginia, Morgantown; Wisconsin, Green Bay; Wisconsin, Madison 


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

* An Evergreen Requisition is an advertisement for positions that Olympus hires for throughout the year. It is a way for Olympus to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Olympus family of companies. 
In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *

Olympus is looking for Global MDR Submission Analyst II.

Hiring Location: Nationwide (US, Canada)


Job Description

As a Global MDR Submission Analyst II OSTA team member, you will be responsible for timely regulatory reporting assessments and reassessments of global complaints, preparation and submission of initial/importer/supplemental MDR reports for post market activities per 21CFR803. Performs follow-up to obtain additional information for Adverse Events by collaborating with Field Specialists, Sales Representatives, Engineers, Technicians, Clinicians, and Customers directly. Performs routine assignments with minimal direction from manager; requires general instruction for new or special assignments from Manager. The Analyst II will maintain quality documents to ensure compliance with global medical device guidance documents. The Analyst II requires working knowledge of Medical Device Quality Systems regulations including ISO 13485, 21CFR820, and 21CFR803.


Job Duties

* Review incoming complaints to determine the facts of the case.


* Verify information including information available in ancillary systems data sources. (For example: Datasweep, SAP).


* Performs follow-up to obtain additional information for Adverse Events by collaborating with Field Specialists, Sales Representatives, Engineers, Technicians, Clinicians, and Customers directly.


* Conducts timely initial MDR reportable assessment/ submission per 21CFR803.


* Conducts timely re-assessments when new information has been received to determine if an initial or supplemental MDR is required per 21CFR803.


* Assist with preparation and submission of FDA Additional Information responses, and associated documentation to the FDA and Manufacturing Business Centers (MBCs).


* Assist Global MDR Submission Management in the successful identification and resolution of quality issues associated with complaints.


* Key Team player working closely with other Global MDR Submission Associates.


* Perform other duties as assigned.


Job Requirements



* Bachelor of Science degree with a minimum of 1-3 years medical device experience




* Associate degree with scientific discipline or License Practical Nurse (LPN) with a minimum of 3-5 years medical device experience (i.e. LPN, Associate RN, X-Ray technician, Biomedical technician).


* Demonstrated working knowledge of Medical Device Quality Systems regulations including ISO 13485, 21CFR820, and 21CFR803. 


* Complaint Handling / Customer Service experience in the Medical Device / Pharmaceutical required.




* Effective communication skills - both written and verbal English language.


* Ability to effectively prioritize and manage workload.


* Knowledge / ability to utilize various software / database sources.


** The anticipated compensation range for this position is $70,812.00 to $95,596.00 USD annually and the compensation offered will depend on the candidate’s qualifications.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.


Olympus…True To You. True To Society. True To LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Nearest Major Market: Allentown

Job Segment: Pharmaceutical Sales, ERP, SAP, Database, Sales, Technology, Quality