End-User Experience & Support Specialist

Req ID: 5962

Working Location: PENNSYLVANIA, CENTER VALLEY

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

Let’s inspire healthier lives, together.

Job Description

The End User Experience and Support Specialist creates the design of tailored end user experience solutions from an end-to-end perspective whilst analyzing and understanding user requirements are incorporated and continuously improved upon. This role also supports and contributes to the strategic approach to user experience design as part of the wider digital workplace strategy by also highlighting the advantageous impact of more effective solutions from an end user viewpoint.

“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity.

Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”

Job Duties

User Experience Analysis

* Support the develop a strategy for enhancing user experience to achieve product goals, based on a good understanding of product strengths and limitations relative to market/customer trends, market opportunities, and consumer experience.

* Research and document findings and create customer scenarios to be shared within the team as well as collaborating product teams; ensure user experience strategy is embedded in product design.

* Create UX design and understanding the business value of investing in user experience.

* Stay abreast with industry trends and best practices to understand new innovation in product development.

User Experience Design

* Identify and analyze user requirements with the use of user journeys and use cases to be translated into concrete criteria.

* Provide expertise and leadership in the design, configuration, and management of user experience as part of the digital workplace.

* Analyze complex business processes, system processes, and industry standards to make design decisions related to core and new functions or features, as well as identify design problems and devise optimal solutions.

* Support service level targets are met, with delivery of services assessed, monitored, and managed against the targets.

Job Requirements

REQUIRED QUALIFICATION:

* Bachelor’s degree or higher in Business Administration, Information Systems or a related field (or equivalent and related experience preferred).

* Minimum 1-2 years’ experience in product-related management positions.

*Minimum 1-2 years' experience in user experience design.

PREFFERED QUALIFICATION:

* Working experience with end user computing and delivery of digital workplace solutions, preferably in a global and complex business setting.

* Good understanding delivering product projects in a large scale and complex business setting.

* Experience on user experience design and its strategic underpinnings.

* Good knowledge on working in an Agile IT environment would be a plus.

* Demonstrable technical skills.

*Demonstrable business and technology acumen.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

Job Segment: User Experience, Information Systems, Technology

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