Director, Sales & Operations Execution (S&OE)

Req ID: 10684

Working Location: Massachusetts, Westborough; Minnesota, Brooklyn Park; Pennsylvania, Center Valley

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Director, Sales & Operations Execution (S&OE) leads the short‑term operational planning and execution processes that ensure product availability, service performance, and efficient end‑to‑end supply chain operations. This role serves as the critical connection between strategic IBP outputs and daily/weekly execution, enabling alignment across Sales, Supply Planning, Manufacturing, Logistics, Customer Service, and Procurement.

The Director is accountable for near‑term demand/supply balancing, risk management within the 0–13 week horizon, and the delivery of operational excellence through data‑driven decision‑making, global coordination, and strong indirect leadership across multiple regions and business units.

Job Duties

Operational Leadership

Facilitate decision‑making and issue resolution, leading the 0–13 week planning horizon to ensure coordinated and effective execution of demand and supply plans.
Manage daily/weekly cross-functional execution forums to solve service risks, capacity constraints, inventory issues, and demand variability.
Translate monthly IBP outputs into executable short-term plans with clear prioritization and accountability.

Demand & Supply Management

Monitor demand signals, order patterns, and market shifts to anticipate near‑term risks.
Collaborate with Supply Planning, Manufacturing, and Procurement to ensure adequate supply, production scheduling, and material availability.
Evaluate service-level risks and proactively implement mitigation actions.

Resolution & Escalation

Serve as the primary escalation point for short-term supply chain disruptions.
Lead structured root-cause analyses for service failures and develop actionable corrective plans.
Coordinate rapid cross-functional response during unplanned events (e.g., supply interruptions, urgent customer requests).

Analytics & Performance Management

Lead the design and deployment of dashboards and analytical capabilities that strengthen transparency, drive performance, and accelerate decision‑making across the business.
Identify process and system improvement opportunities to enhance agility and performance.
Own key execution KPIs such as fill rate, OTIF, inventory accuracy, and short-term forecast accuracy

Cross-Functional Collaboration

Partner closely with Commercial, Finance, Manufacturing Sites, Logistics, Customer Service, and Procurement across regional and global teams to drive alignment and ensure consistent execution of short‑term plans.
Ensure real‑time, globally coordinated communication of supply risks, trade‑offs, and recovery options to all key stakeholders, enabling rapid, informed decision‑making.
Support new product introduction (NPI) readiness from an execution standpoint.

Leadership

Foster a culture of continuous improvement, accountability, and data‑driven execution by providing strong leadership across global and regional teams for the assigned Division, the respective BUs (3), sales regions (5) and supply regions (3).
 Build organizational capability in short‑term planning and rapid‑response processes by indirectly managing and developing cross‑functional teams, elevating talent and driving consistent adoption of global best practices.
Act as a role model for disciplined execution, cross‑functional collaboration, and proactive problem‑solving.

Job Qualifications

Required:

Bachelor’s degree in Supply Chain, Logistics, Planning, Customer Operations or related fields required.
Minimum of 15 years of progressive experience in supply chain, operations, planning or customer operations. Experience in S&OE and Integrated Business Planning (IBP) strongly preferred.
Demonstrated leadership in managing cross-functional operations and resolving complex issues.
Understanding of supply chain processes, principles, and concepts.
High level of problem-solving and analytical skills.
Strong communication skills and ability to operate as part of a global team.
Ability to build and maintain Excel-based tools and dashboards.
Experience with PowerBI beneficial.
Ability to manage a diverse set of stakeholders.
Very good command of English (Japanese and/or German beneficial).
Willingness to travel when required to fulfil global responsibility.
Openness to work flexibly in case of urgent / critical supply situations.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position in this location is $134,666.00 - $188,532.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Supply Chain

Job Segment: Sales Management, Sales Operations, Manager, Performance Management, Sales, Management, Human Resources

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