Customer Success Representative

Req ID: 5971

Working Location: PENNSYLVANIA, CENTER VALLEY; PENNSYLVANIA, BETHLEHEM; PENNSYLVANIA, BREINIGSVILLE; Pennsylvania, Allentown; Pennsylvania, Lancaster; Pennsylvania, Philadelphia

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

Let’s inspire healthier lives, together.

Job Description

As a member of the Olympus Financial Services team, this role is responsible to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency for our leasing portfolio. Support and drive the generation of new and existing leads that transition into revenue dollars through small and mid-ticket transactions. Manage customer and internal expectations while identifying, resolving and or escalating critical issues.

Job Duties

* Respond to all inquires received from internal and external customers via phone and or mail on new leads or opportunities

* Problem-solve daily and liaison between customers, sales representatives, and other internal departments to close out new business

* Provide customers with accurate and timely information on leasing status as well as pending applications

* Understand and translate company policies and practices to sales and customers as needed.

* Gather documents and other information needed for sales representatives within SAP and Salesforce to win new business.

* Follow up on back-order equipment with Sales Representatives.

* Assist with helping sales meet its business objectives by helping ensure customer relationships maintain revenue and profitability goals.

* Works closely with Field Sales to execute corporate strategic initiatives towards revenue targets

* Process quick lease applications up to $250,000.

* Support as needed Sales Support and Booking team.

* Liaison for large national accounts to help push requests through the processing lifecycle for new business.

* Other duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

* HS Diploma or Equivalent required. Bachelor’s degree preferred.

* Minimum of 4-5 years of sales operations or inside sales experience required.

* Knowledge of principles and methods for promoting and selling products or services.

PREFERRED QUALIFICATIONS:

* Proficient in Salesforce and SAP preferred.

* Ability to establish and maintain cooperative working relationships at all levels

* Highly organized and detail oriented

* Solid listening & problem-solving skills

* Must be able to multi-task and prioritize workload effectively

* Requires a calm and patient personality and dedicated work ethic.

* Must enjoy working individually and in a team environment.

* Must be professional and punctual.

* Ability to stay focused and have excellent time management skills.

* Excellent written and verbal communication skills.

* Proficient in Microsoft Office products, Internet and Email.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

Job Segment: Customer Service Representative, Inside Sales, Telemarketing, ERP, Customer Service, Sales, Technology

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