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Customer Care Representative II

Req ID:  7015


Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.


Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.


Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View


We deliver on our purpose and our core values by staying True to Life.

Job Description

The Customer Care Representative II-Sales (CCR) will oversee the processing and fulfilment of customer orders and respond promptly to customer requirements, inquiries and requests. To provide an exceptional level of customer service by answering “inbound” calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines. Sales/Order Entry/Quotes/Quote Revisions

Primary Responsibilities: Inbound Customer Call activity and electronic order processing, System Management Knowledge. and Policy and Procedure.

Job Duties

  • Organization and Record Keeping
  • To maintain and place priority on ongoing “Continuous Improvement Plan”.
  • Function as the primary contact for Customer Service-related issues for the Customer. Successfully execute customer phone orders Communicate with other groups in the organization (Inventory Control, FIS, Marketing) when it comes to the execution, tracking and processing of said order.
  • Timely entry into ERP/CRM systems standard orders which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes. Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.
  • Effectively manage the inflow of telephone contact to maintain optimal service of customers' needs and request. Timely answer of telephone calls and effectively assist customers with their individual ordering, quoting or informational requirements. Offer continued support and timely follow up.
  • Daily review of open order reports as well as other open issues for customer accounts, addressing any issues as required, including backorders, request dates, and credit hold.
  • Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information. Primary point of contact for communication with customers, inventory/purchasing, marketing, technical services group, corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders. 
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution. 
  • Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel. 
  • Communication Skills 
  • Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels. 
  • Perform other related duties and/or work as assigned.

Job Qualifications


  • High School Diploma or equivalent required; Associate degree preferred.
  • Minimum of 2 to 3  years experience in Customer Service required.
  • Available to work flexible hours.



  • Demonstrates strong organizational skills.
  • Strong propensity to multi-task.
  • Extremely detail oriented.
  • Motivated, results oriented and persistent.
  • Proactive/takes initiative.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fast-paced environment.
  • Effectively prioritizes workload/time management.
  • Excellent verbal and written communication/customer service skills

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations


We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at


About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.


Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit


Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.


Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Customer Service Representative, ERP, CRM, Warehouse, Customer Service, Manufacturing, Technology

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