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Booking Support (Service / Leverage Agreements)

Req ID:  5599



Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.


Starting with 15 days of PTO!

Job Description

This position supports the post-sale activities for the Service Delivery and Leveraged businesses under the Olympus Global Business Services.  This position will be responsible for the processing/entering and invoicing of agreements as well as the day-to-day transactions to meet the needs of all internal and external customers.  The individual will need to collaborate and communicate with internal groups for the successful completion.  All tasks must be performed timely and with accuracy and data integrity.

Job Duties

* Demonstrate Service Contract “product” knowledge and proficiency with hands on use of tools and resources.

* Proficiency in SAP, Salesforce, CRM, and ECC modules as well as Business Objects.

* Maintain communication with Service Contract Business, to ensure the accurate and timely execution of service contract transactions.

* Maintain communication with Leveraged Contracts and Financial Services, to ensure efficient and accurate management of service contracts that are associated with these agreements.

* Manage accurate and timely completion of Cases as established in the Contract Bookings time KPIs

* Preparation and distribution of customer notifications for service contract document updates/changes.

* Manage service contract documents for distribution and retention, utilizing Cases and Crooze.

* Keep management informed of any significant events or concerns, assist in identifying and anticipating escalations.

* Collaborate with Contract Bookings management to establish processes and drive continuous improvement and consistencies across the team.

* Analyze and reconcile billing discrepancies.

* Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.

* Contribute to the reporting of key performance indicators (e.g. processing stats, accuracy stats, backlog stats).

* Effectively multitask and prioritize work based on the needs of the business, sales force, customer, and departmental requirements/expectations.

Job Requirements



* Associate’s degree (Bachelor’s preferred) in Business Administration or equivalent combination of education and experience is preferred.


* Demonstrate proficient knowledge and skill in Microsoft Excel is required.


* Must be detail oriented and have strong organizational and analytical skills.


* Demonstrate excellent written and verbal communication skills are essential.




* Demonstrate proficiency knowledge and skill in Microsoft applications (e.g. Word, PowerPoint, and Access) is desired.


* Ability to work independently, multitask and prioritize workload in order to meet demanding deadlines.


* Must be a team player, have strong interpersonal skills and the ability to collaborate with others.


* Experience with SAP, Salesforce and Business Objects is preferred.


* Prior experience in contract administration is a plus.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you. 


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit

Olympus…True to You. True to Society. True to LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: ERP, SAP, CRM, Technology

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