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Sales Support - Contract Bookings, Level 1

Req ID:  3140



Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for supporting the Olympus sales force in the sale of Olympus equipment service agreements for customers of MSG

Job Duties

* Demonstrate “product” knowledge and proficiency with hands on use of tools and resources.


* Proficiency in SAP, Salesforce, CRM, and ECC modules as well as Business Objects.


* Reporting Tool and any other introduced systems or tools .


* Maintain communication with Service Contract Business, to ensure the accurate and timely execution of service contract transactions.


* Maintain communication with Leveraged Contracts and Financial Services, to ensure efficient and accurate management of service contracts that are associated with these agreements.


* Manage accurate and timely completion of all Trade removal from Service Contracts.


*  Manage accurate and timely completion of Obsolescence removal from Service Contracts.


* Preparation and distribution of customer notifications for service contract document updates/changes.


* Manage service contract documents for distribution and retention, utilizing Cases and Crooze.


* Keep management informed of any significant events or concerns, assist in identifying and anticipating escalations.


* Collaborate with Contract Bookings management to establish processes and drive continuous improvement and consistencies across the team.


* Analyze and reconcile billing discrepancies.


* Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.


* Contribute to the reporting of key performance indicators (e.g. processing stats, accuracy stats, backlog stats).


* Effectively multitask and prioritize work based on the needs of the business, sales force, customer and departmental requirements/expectations.


* Perform other duties as assigned.

Job Requirements


* Associate’s degree (Bachelor’s preferred) in Business Administration, or equivalent combination of education and experience.



* Demonstrate proficient knowledge and skill in Microsoft Excel is required.


* Demonstrate proficiency knowledge and skill in Microsoft applications (e.g. Word, PowerPoint, and Access) is desired.


* Must be detail oriented and have strong organizational and analytical skills.


* Demonstrate excellent written and verbal communication skills are essential.


* Ability to work independently, multitask and prioritize workload in order to meet demanding deadlines.


* Must be a team player, have strong interpersonal skills and the ability to collaborate with others.


* Experience with SAP, Salesforce and Business Objects is preferred.


* Prior experience in contract administration is a plus.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Sales Support, ERP, SAP, CRM, Sales, Technology

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