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Collections & Deductions Supervisor

Req ID:  2378

Working Location: Pennsylvania, Allentown 


Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The position is responsible for maximizing the cash flow for Olympus via timely collection of accounts receivable. They supervise and conduct release of orders on credit hold and ensure that customer accounts are cleanly maintained. They supervise the activities of Collections Administrators (CAs) and Senior Collections Administrators (SCAs) and assist the Director of Collections with training and developing team members to ensure that desired results are achieved.

Job Duties

* Train and mentor CAs and SCAs in collection techniques account research and best business practices.


* Identify areas of need and develop effective training to address needs.


* Supervise daily activities of CAs and SCAs.


* Partner with CAs SCAs and Senior Manager Collections in monitoring account agings and ensure that daily activities support the goal of minimizing aged balances.


* Manage the monthly process for one or more of the key portfolio functions (dunning final demand and third party placement process service contracts or issues log).


* Collect past due invoices and work closely with Sales staff to resolve payment problems.


* Handle large and challenging customer accounts and assist team members with their most challenging customers.


* Approve orders for release from credit hold; monitor credit hold release activity of CAs and SCAs; escalate issues to Senior Manager Collections or Risk Group as needed to facilitate flow of orders.


* Monitor the portfolio and research debit and credit memos involving sales transactions returns payments sales terms and repairs for assigned accounts.


* Use research results to ensure that offsetting items are cleared from accounts.


* Assist team members with complex problem situations.


* Maintain customer communications needed to support collection of invoices and reconciliation of accounts receivable records.


* Interface with divisional personnel to exchange information necessary for the resolution of past due invoices from the Accounts Receivable portfolio.


* Make recommendations for placement of accounts with collection agency; make recommendations for write-off of uncollectible amounts.


* Develop conduct and present reports to management as make recommendations and redirect team member activities based on portfolio trends.


* Assist with training and development of collections Administrators and Senior Collections Administrators.


* Perform all other related duties as assigned.

Job Requirements



* High school Diploma or equivalent required.


* Minimum 5 years of collections or equivalent experience.




* Bachelor's degree preferred.


* Experience with JDE systems preferred.


* Detail oriented and organized; capable of handling research and collections; accounting and/or financial aptitude and proven experience required; strong PC skills – Word Excel & email a must; strong communication skills.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 

Job Segment: Manager, Management

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