Asset Retrieval Consultant II

Req ID: 6395

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

This position interacts directly with internal and external customers to track and maintain all transactions for Central Repair Loaner Programs and Onsite Loaner Service Contracts to ensure the timely return and placement assets issued to the market in relation to Service and Repair programs or activities. The position also works proactively with colleagues in the National Service Center to maximize the customer's investment in Olympus equipment.

Job Duties

Performs duties of Consultant Asset Retrieval.
Liaise with both internal and external customers to ensure return of Repair assets.
Actively maintain and manage nationally transactions for Repair Loaner tracking Perform invoicing for use and non-return or execute approved credit transactions related to Repair asset retrieval.
Perform credit / rebill transactions related to financial reconciliation functions executed by Customer Solutions.
Use business applications (SAP/Datasweep) to review document and correspond with internal / external customers regarding loaner retrieval activities.
Maintain daily reporting related to retrieval activities.
Monitor the Loaner Retrieval mailbox and respond to customer inquirers within 48 hours in assigned areas.
Engage and maintain open communication with Olympus Sales personnel and Field Support staff in order to address customer concerns related to retrieval activities.
Execute approved credit and billing transactions related to loaner compliance billing and accounts receivable reconciliation activities.
Ability to identify anomalies and proactively escalate to management when requests are outside process.
Maintain acceptable standards for attendance and work overtime as needed.
Perform all other duties as assigned.

Job Qualifications

Required:

High School Diploma or equivalent with a minimum of two years customer service/collection experience required or minimum of one year asset retrieval experience. Associate's Degree desirable.
Minimum two-year customer service or collections experience required OR Minimum one year asset retrieval experience required.
Must be self-motivated with exceptional organization skills and the ability to prioritize and mange tasks independently.
Very good customer service skills Strong written and verbal communication skills.
Very good team building and interpersonal skills: able to interact with a wide range of internal and external customers.
Good analytical and problem solving skills.
Ability to multitask in a fast paced environment using multiple programs while maintaining accuracy.
Working knowledge of Microsoft Office software (Excel and Word).

#LI-Hybrid

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive Medical, Dental, Visions coverage effective on start date
24/7 Employee Assistance Program
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
12 Paid Holidays
Educational Assistance
Parental Leave and Adoption Assistance
Volunteering and charitable donation match programs
Diversity & Inclusion Programs including Colleague Affinity Networks
On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

Olympus requires all US new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

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