Asset Retrieval Consultant I

Req ID: 5980

Working Location: PENNSYLVANIA, CENTER VALLEY

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

Let’s inspire healthier lives, together.

Job Description

This position interacts directly with internal and external customers to track and maintain all transactions for the Central Loaner and the Onsite Loaner Programs to ensure the timely return of Olympus assets. The position also works proactively with colleagues in the National Service Centers to research and validate repair transactions associated with loaner events.

Job Duties

* Liaise with internal and external customers to ensure the timely return of Olympus loaner assets.

* Perform invoicing for use and non-return or execute approved credit transactions related to Repair asset retrieval.

* Perform credit / rebill transactions related to financial reconciliation functions executed by Customer Solutions.

* Use business applications (SAP/Datasweep) to review document and correspond with internal / external customers regarding loaner retrieval activities.

* Maintain daily reporting related to retrieval activities.

* Monitor the Loaner Retrieval mailbox and respond to customer inquirers within 48 hours in assigned areas.

* Engage and maintain open communication with Olympus Sales personnel and Field Support staff in order to address customer concerns related to retrieval activities.

* Escalate to management when requests are outside process.

* Maintain acceptable standards for attendance and work overtime as needed.

* Perform all other duties as assigned

Job Requirements

REQUIRED QUALIFICATIONS:

* Associates Degree preferred; High School Diploma required.

* Minimum of one-year customer service, collections or asset retrieval experience required.

* Overtime as required.

PREFERRED QUALIFICATIONS:

* Must be self-motivated with exceptional organization skills and the ability to prioritize and manage tasks independently.

* Very good customer service skills.

* Strong written and verbal communication skills.

* Ability to multitask in a fast paced environment using multiple programs while maintaining accuracy.

* Working knowledge of Microsoft Office software (Excel and Word).

* Able to interact with a wide range of internal and external customers.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

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