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Asset Retrieval Administrator

Req ID:  3338

Working Location: PENNSYLVANIA, CENTER VALLEY 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

The Asset Retrieval Administrator carries significant responsibility and relies on both collections and customer service experience and judgment to accomplish and meet customers needs and Olympus compliance and delinquency expectations. This position provides a continuous point of contact with Olympus Sales Reps Product Managers and Third Party Vendors and will serve as the central point in resolving all Demo asset returns related issues. Additionally as the compliance landscape has changed this position will work closely with the Compliance Department. The Asset Retrieval Administrator is responsible for: The retrieval management of assigned accounts related to the thousands of assets under all Olympus Demo inventory. Olympus Demo inventory include but are not limited to: Cental Demo Core Demo Marketing Product Loans Grants Tradeshows Workshops and any other programs that may fall under the Asset Management group. The coordination and administration of the Olympus Centralized Asset Return Process. This duty requires coordinating the return logistics with Reps Product Managers Third Party Vendors to ensure assets are returned to Olympus as quickly and cost effectively as possible. All customer service and Asset collection activities within his or her specified assigned area and the coordination of compliance reporting to the Compliance Department.

Job Duties

Customer Service Duties and Responsibilities:

 

* Use SAP J. D. Edwards and Datasweep to research assets history and Sales Rep account information in order to make appropriate inquiries to Reps about unreturned equipment. Review data for accuracy make corrections and notify Supervisor about discrepancies.

 

* Utilize FedEx's tracking system to set up and follow up on the return shipment of asset units.

 

* Maintain communications link with Sales Representatives and Regional Manager when assistance is needed on certain retrieval issues (e.g. customer non-compliance with the return of overdue equipment).

 

* Responsible for monitoring the Asset Retrieval phone line.

 

* Respond to all phone calls and e-mails from customers within 24 hours.

 

* Provide copies of agreements and supporting information to Sales Reps upon request.

 

* Resolve procedure-reporting issues recommend and take appropriate actions on discrepancies to resolve issues.

 

* Resolve or direct Sales Reps to appropriate contacts on any issue.

 

Collection Duties and Responsibilities:

 

* Establish and maintain relationship with all SalesReps Product Managers and Third Party Vendors within assigned area.

 

* Initiate and consistently communicate our collection process following guidelines policies and procedures for all delinquent RMAs with accounts in assigned area.

 

* Reduce delinquency of outstanding assets at accounts in assigned portfolio.

 

* Follow set guidelines for resolving disputed claims and coordinate closely with Compliance for any discrepancies.

 

* Perform other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* High School Diploma plus four years of customer service or collections experience required. OR Associates Degree plus two years of customer service or collections experience OR a Bachelor's Degree in Business.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || 


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