Asset Order Management Coordinator I

Req ID: 9182

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

In Asset Management, we support Olympus’ core values. Working in a team environment, we demonstrate “Unity” to achieve our goals. Performing job duties with “Integrity” following defined guidelines and compliance regulations. Agility to multi-task and change directions with each stakeholder interaction, while showing “empathy” to our internal and external customers. Our goal is to conduct ourselves to a high standard, holding Olympus’ core values as our backbone.

Coordinator will oversee the processing and fulfilment of consignment event orders, communicate updates, and respond promptly to the consignment owner inquiries. The individual will provide an exceptional level of support by monitoring the orders and requests accurately and efficiently to the satisfaction of our sales and marketing employees. They will provide basic system support to the sales team as it pertains to Asset Mgmt.’s Order Management team and reinforce company compliance requirements while escalating non-conformities, as needed, to management and the Compliance Department.

Job Duties

Provide an exceptional level of support by answering “inbound” calls and emails, quickly and efficiently to achieve the most optimal level of satisfaction to our field employees.
Primary point of contact for sales and marketing employees to support their daily activities.
Provide basic support on asset tracking systems and documentation in accordance with policies.
Meet established timely responses of order inquiries to include but not limited to: status of orders, product availability, delivery and tracking information.
Manage order requests, allocation, and release to ensure a timely and accurate delivery.
Provide ongoing education to Sales Representatives regarding compliance guidelines, reporting, and dashboards.
Work with department liaison to ensure asset availability to fulfilment requests.
Run and execute daily reports as assigned by management.
Perform other related duties and/or work as assigned.

Job Qualifications

Required:

High School Diploma or equivalent required; Associates Degree preferred.
Minimum 2 years business/sales support customer service and/or related work experience.
Basic knowledge of Microsoft Office environment.
Ability to handle stressful situations in a fast-paced environment.
Displays effective troubleshooting and problem-solving skills.
Ability to work independently and meet deadlines as required.
Oral and written communication skills to utilize across all departments and levels.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Supply Chain

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