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Associate Field Service Engineer

Req ID:  4909

Working Location: Ohio, Canton 

 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

As an Associate Field Service Engineer, you will engage with some of the country’s most influential hospitals and work closely with our world-class sales and service teams. You will use your introductory training and knowledge of our products to support existing and new customers. Support will include assisting with installation, training and technical support of Olympus core products.

Job Duties

* The associate FSE will assist experienced FSE’s with new equipment installations, upgrades, Preventive Maintenance, post installation testing and repair of Olympus core products.

 

* Build and maintain relationships of trust with customers by responding to inquiries and complying with all regulatory and quality requirements.

 

* Assist with training customers on the basic operation and use of assigned core products.

 

* Manage administrative operations, including the creation and maintaining of accurate service visit records and checklists to reflect equipment support and repair activities.

 

* Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.

 

* Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

 

* Travel to customer facilities and provide onsite support. Adhere to all customer vendor credentialing requirements.

 

* Performs other duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Associates Degree in electronics, computer science, biomedical engineering or related technical discipline is required. Bachelor degree or equivalent military technical training preferred.

 

* Must hold a valid U.S. Driver’s License at all times. License must not be revoked or suspended in any state, province or other jurisdiction.

 

* Must meet the eligibility requirements to operate a company vehicle as outlined in the OCA Fleet Program.

 

* All individuals in this role must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies.

 

* Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination.

 

* Ability to travel overnight (>60%).

 

* Ability to work flexible hours as required, including weekends and nights.

 

PREFERRED QUALIFICATIONS:

 

* Ability to articulate technical and user needs in a concise manner easily understood by all.

 

* Provides excellent customer service to meet internal and external customer needs.

 

* Must be a self-starter and have ability to work within a team environment and under supervisory oversight.

 

* Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to coworkers and customers.

 

* Ability to work effectively as part of a team.

 

#LI-RL1

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

 

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

 

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

 

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

 

Olympus…True To You. True To Society. True To LIFE.

 

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

 

Posting Notes: || United States (US) || Ohio (US-OH) || Canton || 


Nearest Major Market: Canton
Nearest Secondary Market: Akron

Job Segment: Biomedical Engineering, Field Engineer, Maintenance, Electronics Engineer, Manufacturing Engineer, Engineering, Manufacturing

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