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Team Leader, Sales Support

Req ID:  6293


Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.


Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.


Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View


We deliver on our purpose and our core values by staying True to Life.

Job Description

This position is an extension of the Field Sales and Service teams managing a large portion of the administration work associated with Sales which includes assisting Field Sales & Service with all internal interactions relating to any aspects of the sale or service of Olympus products. This position will take ownership of Sales Rep concerns and see the issue through to completion which includes working with internal groups to find resolutions. This position also serves as the primary resource supporting Sales Support Specialist (SSS) in daily activities including but not limited to inquiries quotes orders equipment validation rentals reporting and sales and service escalations.

Job Duties

* Provide proactive universal support to Sales Reps as the one point-of-contact for Sales and Service on all back-office sales processes (entering contracts monitoring contracts for compliance entering orders creating capital disposable and rental quotes follow up on open orders address contracts that are expiring etc.).


* Oversee the daily activities of the team members by monitoring back-office sales activities for accuracy and professionalism.


* Adjust react address issues/problems and assign customer requests to teams as needed.


* Manage the inflow of communication (via email phone Skype etc.) from internal and external customers in order to manage workload for Sales Support Specialists. This includes taking action on requests and assigning requests to Sales Support Specialists and assisting managers in ensuring enough employee coverage to handle incoming Sales requests.


* Proactively execute and monitor reports for Field Sales and Service in an effort to minimize customer dissatisfaction Serve as first-level escalation for Sales Support Rep issues and second-level escalation for Customer Care and Order Support Rep issues by providing guidance and/or coordinating to find a solution with internal and external customers.


* Coordinate sales rental process from product selection quoting contract verification and timely arrival of product for procedures or courses. Review complex purchase orders involving quotes for accuracy and completeness.


* Ensure that purchase orders are reviewed for special terms and work with Contract Administration Operations and/or Legal update and finalize order acceptance.


* Audit Sales Support Specialist work for quality provide coaching and feedback directly to employee and report issues to upline supervisors.


* Deliver training (including work process aids) to Sales Support Reps to support Sales Support and Customer Solutions processes. Identify gaps in training needs and communicate gaps to Training team. Other duties as assigned.


* Independent Judgment and Decision-Making: This position is often presented with challenges which require effective decision-making ability. These changing situations frequently demand and immediate response which must support all company policies. Because the position works primarily independently the Leads are empowered with authority to make timely decisions within established guidelines. They must act quickly to allocate resources to ensure that calls orders requests etc. are handling quickly and efficiently. Each Lead is responsible for promoting a positive attitude to the internal and external customers and to his or her team. A perceived negative response to a customer's request could be detrimental to the company's future sales.

Job Requirements



* High school degree is required. Associates Degree preferred.


* Minimum of 5 years of Customer Service and/or Sales Support experience is required.


* Ability to change shifts or work overtime as needed.




* High degree of professionalism (Ability to interact professionally with internal and external customers of all levels. Excellent verbal/written communication skills)


* Demonstrated leadership skills.


* Ability to provide constructive feedback and coaching.


* Accepts a high level of accountability for work assigned.



Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive Medical, Dental, Visions coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • 12 Paid Holidays
  • Educational Assistance
  • Parental Leave and Adoption Assistance
  • Volunteering and charitable donation match programs
  • Diversity & Inclusion Programs including Colleague Affinity Networks
  • On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations


We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit


Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.


Let’s realize your potential, together.

Olympus requires all US new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || 

Nearest Major Market: Minneapolis

Job Segment: Sales Support, Manager, Sales Operations, Field Sales, Sales, Management

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